Support Manager – Digital Signage Operations at NAK Digital Solutions

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent English, Technical Support, IT Service, Digital Signage CMS, Organisational Skills, Team Leadership, Analytical Skills, Customer-oriented Mindset

Industry

Description

JOIN US At NAK Digital Solutions, we believe in people who are curious, motivated, and committed to excellence. If you’re looking for a role where you can grow your technical and operational skills, work with advanced Digital Signage ecosystems, and be part of a team that invests in continuous learning, we’d love to meet you. We offer: • A stable working environment with long-term projects across Europe • Continuous on-the-job training & professional development • Private medical insurance • A modern culture based on teamwork, responsibility, and trust • Opportunities to expand into new technologies and platforms If you feel that your profile matches the requirements, send your CV to: info@nakdigital.gr Join a team that builds the digital experiences of tomorrow. About the Role We are seeking a highly capable Support Manager to lead day-to-day operations, supervise the Helpdesk team, and ensure smooth delivery of Digital Signage services across multiple clients in Europe. Key Responsibilities • Leadership of the support team (1st–3rd level) • Incident & escalation management • Monitoring and performance reporting • Workflow optimisation & quality assurance • Communication with Account Management & key stakeholders • Coordination with external service partners • Participation in new rollouts, migrations, and large DS projects Required Skills • Fluent English (professional level mandatory) • Minimum 3 years experience in Technical Support / IT Service • Strong knowledge of Digital Signage CMS (MagicInfo, LG, etc.) • Excellent organisational and team-leadership skills • Ability to analyse recurring issues & improve operational KPIs • Customer-oriented mindset Nice to Have • Experience in retail technology • Additional European languages What We Offer • Attractive salary package • Private health insurance • Participation in major European DS projects • Continuous technical & managerial training • Stable long-term role with clear growth potential

Responsibilities

The Support Manager will lead day-to-day operations and supervise the Helpdesk team to ensure smooth delivery of Digital Signage services across multiple clients in Europe. This role includes incident management, performance reporting, and coordination with external service partners.