Support Manager at Rever Grand, Inc

Grants Pass, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

80000.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Management Practices, Efficiency Improvement, Training, Communication, Problem Solving, Collaboration, Microsoft Office, Time Management, Attention to Detail, Confidentiality, Understanding of I/DD Community, Knowledge of OARs, Delegation, Performance Management, Process Improvement

Industry

Community Services

Description

Description Support Manager At Rever Grand, our mission is to provide high quality, person-centered services to individuals with intellectual and/or developmental disabilities (I/DD), assisting them to lead dignified, independent lives in the comfort and safety of their own homes and the community in which they live. Rever Grand is seeking a Support Manager to be a part of our dedicated administrative team that serves the I/DD community. The Support Manager oversees the operations of the Implementation and Risk Mitigation departments, providing vision and leadership in long-term planning to ensure the continued growth and success of the departments. Compensation and Benefits · $80,000+ DOE · Administrative Paid Time Off (PTO) accrual · Comprehensive medical, dental, and vision insurance · 401(k) with employer match available after 90 days of employment Schedule · Full-time, Exempt · Mondays – Fridays, 8:30 AM – 5:00 PM Requirements Essential Functions · Provide leadership and utilize management practices to ensure that the mission and core values of the company are put into practice. · Develop strategies to improve the efficiency, effectiveness, and functionality of day-to-day operations within the departments they oversee. · Assist in development of processes and tools to improve overall department operations. · Carry out supervisory responsibilities in accordance with the organization’s policies and applicable State and federal laws. · Manage each department’s performance to ensure compliance with expectations, objectives, laws, and regulations. Assign work procedures consistent with the department’s policies. · Establish work schedules and monitor work performance by administrative staff to meet goals, objectives, and targets. · Provide training to Department Supervisors on administering disciplinary action and participate in the disciplinary action process when escalation is necessary. · Provide regular performance feedback, develop employees’ skills, and encourage growth. · Delegate and monitor the training of new administrative employees in the necessary aspects of operation for each department. · Provide oversight of department employees’ annual reviews. · Provide periodic updates to the Director of Operations on each department's progress. · Stay abreast of current Oregon Administrative Rules (OARs) that are applicable to the implementation, risk mitigation, and progress report fields and coordinate necessary changes with the Director of Operations. · Review Risk Mitigation Plans, Implementation Plans and Quarterly Progress Reports for quality, accuracy and compliance with OAR. · Effectively communicate with internal and external partners through clear, direct, and respectful communication. Required Skills/Abilities · Ability to read, analyze and revise complex documents, particularly individuals’ Implementation Plans, Risk Mitigation Plans, and Progress Reports. · Strong understanding of the intellectual and/or developmental disability (I/DD) community and the entities that facilitate the care of I/DD individuals. · Thorough knowledge of the OARs that govern the operations of community living supports agencies. · Ability to understand an Individual Support Plan (ISP) and Positive Behavior Support Plan (PBSP) and identify the key components that influence the Implementation Plan and Risk Mitigation Plan. · Ability to inspire and motivate others to perform well and accept feedback from others. · Ability to delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities. · Ability to involve staff in planning, decision-making, and process improvement. · Ability to identify and resolve problems in a timely manner as well as skillfully gather and analyze information. · Ability to provide thorough and effective training to subordinate employees. · Excellent verbal and written communication skills, with an ability to effectively communicate with a variety of people at their level. · Excellent collaboration and creative thinking skills. · Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer programs. · Ability to learn and adapt to various software systems. · Ability to multi-task and work in a fast-paced office setting · Excellent time management, prioritization, and organization skills. · Strong work ethic and superior attention to detail. · Superior attention to strict confidentiality standards. Education and Experience · Three years or more of management experience. · Associate or bachelor's degree in a related field preferred. · Comprehensive knowledge of Community Living Supports agency operations and industry-related trends and forecasts preferred. Physical Requirements · Prolonged periods of sitting at a desk and working on a computer. · Limited periods of standing, walking, reaching, stretching may be required. · Frequent communication verbally and electronically. · Occasionally lift and/or move up to 15 pounds.

Responsibilities

The Support Manager oversees the operations of the Implementation and Risk Mitigation departments, providing vision and leadership in long-term planning. They ensure compliance with expectations, objectives, laws, and regulations while managing departmental performance.