Support Member Service Consultant - People First Bank, Modbury Branch at People First Bank Careers

, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Building Rapport, Problem Solving, Product Alignment, Digital Services Support, Sales Opportunity Identification, System Navigation, Team Contribution, Goal Focused, Achieving Results, Financial Product Knowledge (Loans, Credit Cards, Insurance, Financial Planning), Communication

Industry

Financial Services

Description

Are you a customer service professional looking to start your career in banking? Working with us as a People’s First Bank as a Customer Service Consultant, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service. About the role As a Customer Service Consultant, you will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products. This is a flexible part-time position at our Modbury Branch with variable hours 15 to 32 hours a week on a rotating roster. With rosters provided for a 4-week period, and released 1-week in advance, to support your work-life balance. Our dedicated branch teams are committed to providing service and support to our local communities across our Monday to Saturday trading and we are seeking applicants with full availability and flexibility across the working week. In this role, your passion for customer service will be crucial, as we are a member-owned organisation dedicated to meeting our members’ needs. You will be empowered to have meaningful conversations with our members. You will understand their financial position, goals and aspirations and help align our products to their needs, specialising in personal loans, credit cards, insurance, and financial planning services. Here's what you can do for us Make it easy for our customers to bank with us. Support our customers to use our digital services. Identify opportunities to promote our products and services. Refer customers onto our loan specialists. Navigate multiple contemporary systems and software programs. Be part of team and contribute to a successful brand environment. You’re a natural with people and know how to create great customer experiences. Driven and goal focused, you enjoy achieving results and making a real difference for customers. No banking experience? No problem we’ll provide thorough, ongoing training to set you up for success. Why you'll love working with us People First Bank our new brand says exactly what we’re all about. The people! This starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. You’ll have access to a range of financial and lifestyle benefits to support your success and allow you to be, you. Extend your pay with exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services. Advance your career with ongoing training, coaching, support and opportunities for secondments and projects. Access comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave. Make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives. Be recognised for your contributions through our peer driven recognition program. About Us In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual banking organisation and a genuine, customer-owned alternative to the major banks. We are now on an exciting journey to bring together our products, services, and technology under a single brand People First Bank. We are 100% customer owned, with 700,000 customers and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based Contract Centre and branches across NSW, NT, QLD, SA and VIC, trading under three brands, Heritage Bank, People's Choice and People First Bank. We exist to create a better future for our members and the communities in which they live. Supporting our communities is at the heart of everything we do and when you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. Next Steps? If this sounds like you, this could be the next step in your career. Click ‘Apply Now’ and submit your application, including a cover letter and current resume by EOD Thursday 12 February 2026. We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.

Responsibilities

The consultant will serve as the face of the bank, building trust with members by understanding their needs, solving problems, and aligning them with appropriate products like personal loans, credit cards, insurance, and financial planning services. Key duties include making banking easy, supporting digital service usage, identifying sales opportunities, and referring customers to loan specialists.