Support Officer at Anglicare Sydney

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organization, Scheduling, Administrative Skills, Empathy, Time Management, Attention to Detail

Industry

Non-profit Organizations

Description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. As a Support Officer – Seniors Communities, you’ll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don’t just talk about values - we live them. Your opportunity Part-Time – 4 days - Kirrawee Location You will play a vital role by providing administrative, scheduling and customer service support within our Retirement Village at Kirrawee. Reporting to the Care Service Leader, you will play a key role in ensuring the smooth delivery of care and services, while supporting our residents, their families, and internal retirement living teams. This is a resident-facing role that requires strong communication skills, excellent organisation, and a heart for supporting older Australians in a respectful and compassionate way. With integrity and resilience, you will: Deliver exceptional customer service by promptly addressing resident and stakeholder inquiries through calls, emails and in person. Coordinate and schedule care and support services for residents, ensuring timely adjustments as required. Maintain accurate and up-to-date records within Anglicare’s CRM and other IT systems. Support resident onboarding processes and general administrative tasks. Foster collaborative relationships with internal and external stakeholders. Promote a culture of safety and continuous improvement within the workplace. What you’ll bring Strong customer service skills and ability to engage empathetically with residents and their families. Alignment with Anglicare’s mission, vision, and values, including integrity, compassion, and excellence. Background in community-based aged care services is highly desirable. Experience in scheduling systems and technology applications. Effective communication skills, both written and verbal, across all levels of staff and stakeholders. Proven ability to manage multiple priorities with excellent time management skills. Exceptional customer service and administrative skills with a desire to support older people with dignity and respect along with your ability to multitask with keen attention to detail. Preferred Qualifications and Experience Minimum 2 years' experience in administration, scheduling or business support Experience in aged care, community services or similar environments (preferred) Familiarity with rostering and care coordination systems Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career. On top of that, here are just some of the tangible benefits you will enjoy in a career with us: Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free. Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging. Ongoing professional development and leadership training to advance your career Exclusive discounts to over 400 retailers Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family Are you ready for a career that means more? To apply for this role, please click the ‘Apply’ button. All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: February 13, 2026 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Responsibilities

The Support Officer will provide administrative, scheduling, and customer service support within the Retirement Village. This includes coordinating care services, maintaining records, and fostering relationships with residents and stakeholders.