Support Officer at Anglicare Sydney

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Scheduling, Record Keeping, CRM Systems, IT Systems, Communication, Resilience, Attention To Detail, Task Management, Onboarding Support, Relationship Building

Industry

Non-profit Organizations

Description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We’re a well‑respected not‑for‑profit that’s been serving society’s most vulnerable for more than 160 years. Each year, we achieve life‑changing outcomes for more than 40,000 people — and now, we’re extending our reach and impact even further. Your opportunity Permanent, full‑time role based at Warriewood Brook Retirement Village Monday to Friday, 8am-4pm with flexibility to cover 10am-6pm shifts. As a Support Officer based at our Warriewood Brook Village in the heart of Sydney’s Northern Beaches, you will play a vital role in supporting the smooth delivery of care and services for our residents. Working closely with the Support Team Lead and village teams, you’ll provide high‑quality administrative, scheduling and customer service support, helping residents and their families feel informed, supported and confident. With integrity and resilience, you will: Deliver welcoming, respectful customer service to residents, families and stakeholders in person, by phone and via email Coordinate and schedule care and support services, ensuring changes are managed promptly and accurately Maintain accurate records and documentation within Anglicare’s CRM and IT systems Support resident onboarding and day‑to‑day administrative tasks within the village Build collaborative relationships with internal teams and service partners Promote a culture of safety, accountability and continuous improvement What you’ll bring You’re organised, approachable and calm under pressure, with a genuine interest in supporting older people with dignity and respect. You communicate clearly, manage competing priorities well, and take pride in providing reliable support to others. You’ll also bring: Strong customer service and administration experience Confidence using scheduling systems, databases and technology Excellent written and verbal communication skills Ability to manage multiple tasks with attention to detail Alignment with Anglicare’s values of integrity, compassion and excellence Preferred experience: Previous experience in administration, scheduling or business support Background in aged care, community services or retirement living (desirable) Familiarity with rostering or care coordination systems Why Anglicare? At Anglicare, you’ll find the security and stability of a trusted organisation, a supportive team culture, and opportunities to grow your skills and career. You’ll belong to a caring community of kind, respectful people united by a shared purpose. Benefits include: Salary packaging: up to $15,900 tax‑free per year Additional $2,650 tax‑free for meals and entertainment Ongoing learning and development opportunities Discounts with over 400 retailers Employee Assistance Program and Fitness Passport (800+ gyms) Are you ready for a career that means more? Click Apply to submit your application. All applicants will receive a response. Anglicare is as wonderfully diverse as the communities we support. While guided by Christian‑based values, we welcome people of all faiths and backgrounds. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and from people of all ages, genders, abilities and cultural backgrounds. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: April 17, 2026 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Responsibilities

The Support Officer will provide high-quality administrative, scheduling, and customer service support to residents and families at Warriewood Brook Village, working closely with the Support Team Lead and village teams. Key duties include delivering respectful customer service, coordinating care services, maintaining accurate records in CRM systems, and supporting resident onboarding.