Looking for a role where you can learn, grow and make a difference?

About Us

CoTé Software & Solutions has been proudly helping organisations solve challenges and increase engagement since 2009. We started with IT consulting in Melbourne, and like many innovative companies, CoTé evolved with the knowledge that there must be a better way to drive digital transformation in organisations to deliver a great customer experience.

At CoTé, our success is built on the strength of our people, and we're looking for a motivated, customer-focused Support Officer to join our growing team. You don't need previous IT experience to thrive in this role. If you're someone who enjoys helping others, solving problems, learning new skills, and working collaboratively, we'll provide the training and support you need to succeed.

This role is ideal for:

• People returning to the workforce
• Career changers looking to move into technology
• Recent graduates
• Customer service professionals seeking a new challenge
• Administrators, coordinators or team assistants who enjoy problem-solving

Full training and ongoing support will be provided.

What You'll Do

As a Support Officer, you'll help customers who use our virsaic platform by responding to enquiries, assisting with issues, and working with the wider CoTé team to ensure customers have a positive experience.

Your responsibilities will include:

• Responding to customer enquiries and support requests
• Investigating and resolving common issues
• Escalating more complex issues to specialist team members
• Keeping customers informed about the progress of their enquiries
• Performing routine platform and service checks
• Maintaining support documentation and records
• Working closely with colleagues to deliver excellent customer outcomes
• Learning about our products, customers and technology solutions

What We're Looking For

We're more interested in your attitude and potential than your technical experience.

You may be a great fit if you:

• Enjoy helping people and delivering excellent customer service
• Have strong communication skills
• Are organised and able to manage multiple tasks
• Like solving problems and finding solutions
• Enjoy learning new systems and processes
• Take pride in your work
• Work well independently and as part of a team
• Have a positive and professional approach

Skills and Experience

The following experience would be helpful but is not essential:

• Ability to handle multiple tasks simultaneously
• Experience in data analysis and validation
• Ability to work in a fast-paced environment with minimal supervision
• Sense of ownership and pride in your performance and its impact on the company's success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Excellent written and verbal communication skills

No formal IT qualifications are required however the following qualifications are advantageous:

• 1+ years of experience as a Support Officer or similar role
• Experience in HTML, CSS
• Experience in C#

Why Join CoTé?

• Full training provided
• Supportive and collaborative team environment
• Opportunity to build a career in the technology sector
• Exposure to innovative customer experience technology
• Ongoing learning and professional development
• Variety in your day-to-day work
• Work with a growing Australian business

Our Values

We are looking for people who:

• Act with integrity and professionalism
• Build positive relationships
• Embrace learning and continuous improvement
• Support their colleagues
• Bring curiosity, initiative and a positive attitude to their work

Apply

If you believe you are the right person for this position, we'd like to hear from you. If you have any questions or to apply directly, please email *******@cote.com.au

Please be advised that we are actively recruiting and will close the application process early if we find the right candidate. Only successful applicants will be contacted.

• CoTé Software & Solutions are an equal opportunity employer. You must have full rights to work in Australia