Support Officer, Learning Support Centre (App. D/Temp. Assignment: Aug. 2025 - Dec. 2027)
Status: Appendix D/Temporary Assignment (August 2025 - December 2027)
Hours: Monday – Friday, 35 hours/week
Home Campus: Fennell (hybrid work arrangements available); minimum 4 days per week on site and will involve in-person days at all campus locations
Rate of Pay: Payband G (Start Rate: $33.55 per hour, plus 8% in lieu of vacation and benefits)
Posting Date: August 15th, 2025
Closing Date: August 22nd, 2025 at 7:00 pm EST
We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.
The Support Officer, Learning Support Centre fosters student engagement and success through the coordination and delivery of an assigned portfolio of peer-to-peer academic support programs and services offered through Student Services and the Learning Support Centre. Programs and services include, but are not limited to: Peer Tutoring, Peer Note-Taking, Peer Mentoring, Peer Assisted Study Sessions, Math Learning Centre, Writing Centre, Faculty-Directed Workshops, and Student Leadership Professional Development.
Reporting to the Manager, Career Development & Planning, and working collaboratively with members of the Student Success Initiatives team (Student Life, Student & Grad Employment, Student Success Advising and Retention) and other teams (Counselling Services, Health Services, Accessible Learning Services, Testing Centre, Athletics and Recreation, etc.), the incumbent has a variety of operational, administrative and reporting responsibilities in support of student development and success. A specific area of focus of this role will include supporting PASS programming.

GENERAL PROGRAM ADMINISTRATION, DATA TRACKING AND REPORTING

• Coordinates daily operations of an assigned portfolio of peer services (Tutoring, Mentoring, Note-taking, Peer Assisted Study Sessions, Math Learning Centre, Writing Centre, Student Ambassadors, etc.) as per operational plans and guidelines developed by the Manager and using best practices documented in recent literature, research and faculty resources.
• Liaises with allied service areas to ensure effective service delivery within the Learning Support Centre (e.g., Accessible Learning Services, Counselling, First Generation Project, MLC CE Program Manager, Language and Culture Centre, Student Engagement).
• Liaises with allied service areas to facilitate and promote professional development opportunities for student leaders.
• Maintaining records including: tracking tutor hours, fulfillment of duties, tutee cancellations, completion of peer leader training modules in e-Learn, and submission of necessary paperwork.
• Facilitates updates to online booking systems (e.g., WC online) for various peer service areas.
• Organizes the development and/or modification of program operational documents (e.g., manuals, forms, contracts) and procedures based on project charters, program goals set by Manager, or other information (e.g., usage stats).
• Coordinates information and data capture processes including service use, customer satisfaction, quality measures, and other outcome measures with planning and direction from Manager.
• Plans, coordinates, and develops reports on service use metrics and outcomes using data (e.g., WCOnline) and spreadsheets on all service areas in the Learning Support Centre and other services. Manipulates data and generates charts, tables, and reports using Microsoft Office tools.
• Proposing new services to the Manager based on feedback and collaboration with student service and allied partners.
• Preparing for signature part-time employment contracts (for tutors, Student Ambassadors, PASS Leaders etc.) and other employment forms (job descriptions, confidentiality agreements, etc.)
• Organizes and stores key documentation under direction of Manager including staff contracts, time sheets, receipts and expenses, software license agreements, etc.
• Works with Financial Assistance staff to identify and complete administrative paperwork associated with eligible CSEP (Campus Student Employment Program) student leaders.
• Monitors student hours to ensure alignment with budget allowances and reporting to Manager, where there are discrepancies.
• Processes part-time and student staff timesheets every pay period: reviews it and prepares it for Manager to view and sign-off on, which is then sent to Payroll.

The successful candidate will also be able to demonstrate the following knowledge, skills and attitudes obtained through their previous work experience:

• Supplemental Instruction – proficient in the delivery of this type of peer-to-peer academic support program.
• Student & Adult Learning and Development – a demonstrated working knowledge of student development and adult learning theories, approaches and best practices.
• Peer-to-Peer & Student Leadership Administration – a demonstrated working knowledge of student leadership administration theories, approaches and best practices.
• Event Planning/Project Management – demonstrated experience coordinating workshops, events and managing projects.
• Approachable and Relatable to All Members of College Community – ability to positively relate to students, faculty, staff, administration and the general public in a variety of situations (one-to-one and groups) is essential.
• Computer Proficiency/Experience – proficiency in and experience with business computer applications including MSOffice (Word, Excel, PowerPoint, etc.) plus internet researching skills is necessary. Ability to learn and adapt to new software applications is important.
• Knowledge of Post-Secondary Education Systems – knowledge of College programs, Student Policies, Student Support Services, Student Success Initiatives, and corporate databases including SCT Banner system or similar student information management systems would be an asset.
• Strong Organization and Multi-Tasking Skills – ability to manage multiple student tasks, projects and issues at the same time. Knowledge or experience with project management would be an asset.
• Team-Oriented – Demonstrated intrapersonal skills and an ability to work effectively in a team environment is essential.
• Language and Communication Proficiency – strong communication and writing skills

WHAT YOU’LL BRING TO THE ROLE:

• A minimum of a three-year post-secondary education in a Business, Adult Education, Human Services or similar program; or equivalent combination of education and experience.
• A minimum of 2 years of practical experience administering peer-to-peer student leadership programs in a post-secondary educational setting.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

The successful candidate will also be able to demonstrate the following knowledge, skills and attitudes obtained through their previous work experience:

• Supplemental Instruction – proficient in the delivery of this type of peer-to-peer academic support program.
• Student & Adult Learning and Development – a demonstrated working knowledge of student development and adult learning theories, approaches and best practices.
• Peer-to-Peer & Student Leadership Administration – a demonstrated working knowledge of student leadership administration theories, approaches and best practices.
• Event Planning/Project Management – demonstrated experience coordinating workshops, events and managing projects.
• Approachable and Relatable to All Members of College Community – ability to positively relate to students, faculty, staff, administration and the general public in a variety of situations (one-to-one and groups) is essential.
• Computer Proficiency/Experience – proficiency in and experience with business computer applications including MSOffice (Word, Excel, PowerPoint, etc.) plus internet researching skills is necessary. Ability to learn and adapt to new software applications is important.
• Knowledge of Post-Secondary Education Systems – knowledge of College programs, Student Policies, Student Support Services, Student Success Initiatives, and corporate databases including SCT Banner system or similar student information management systems would be an asset.
• Strong Organization and Multi-Tasking Skills – ability to manage multiple student tasks, projects and issues at the same time. Knowledge or experience with project management would be an asset.
• Team-Oriented – Demonstrated intrapersonal skills and an ability to work effectively in a team environment is essential.
• Language and Communication Proficiency – strong communication and writing skills.