Support Officer at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception Services, Switchboard Services, Examination Results Processing, Scanning, Data Entry, Certificate Printing, Administrative Support, Operational Support, Workload Management, Customer Service, Issue Resolution, Driver's Licence

Industry

Law Enforcement

Description

Guiding the future of NSW education Position details Clerk Grade 3/4 Full-Time, Temporary - Approximately 9 months Close to Wynyard station & hybrid work arrangements available About us At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards). NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do. About the role The Support Officer plays a crucial role at the NSW Education Standards Authority (NESA), providing quality service to AMEB customers and the public through the provision of accurate and up-to-date advice concerning all aspects of examinations and examination materials, and for the efficient operation of examinations held in the studios at 117 Clarence Street and at other venues. On a day-to-day basis you will be responsible for: Providing high-quality reception and switchboard services to AMEB stakeholders. Processing examination results, including scanning, data entry and the printing and distribution of certificates. Deliver a range of administrative and operational support services Balancing a diverse workload in an environment of continuous interruptions and high-volume transactions. Our ideal candidate will need: Previous experience assessing and resolving issues in a frontline, high volume and customer focused environment. Proven experience managing and maintaining workload in an environment of continuous interruptions and high volume of work. A current and valid driver’s licence We invite you to download the role description for additional information on the position. Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant. At NESA you will benefit from: An organisation where your contribution has a big impact. An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices. Flexible working arrangements and generous leave entitlements. Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations. Salary packaging options. Working in a purpose driven and ethical organisation with committed colleagues. Ready to join us? Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately): Targeted Question 1: Provide an example of a time where you have used technology in the workplace to improve your work or streamline a process. Targeted Question 2: You will regularly respond to enquiries from a range of stakeholders, including music teachers, examiners, and candidates. Provide an example of a complex enquiry you managed. How did you ensure your response was accurate, timely and aligned with organisational processes? Advice on applying for NSW Public Sector roles If you need reasonable adjustments for the recruitment process and workplace, please reach out to recruitment@nesa.nsw.edu.au Close date: Thursday 12 March 2026 at 11.59pm AEST Thank you for your interest, we look forward to receiving your application. Important information NESA’s Statement of Commitment to Child Safety All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges. We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community. Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position. A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.

Responsibilities

The Support Officer provides quality service to AMEB customers by offering accurate advice on examinations and materials, and ensures the efficient operation of examinations held at various venues. Daily tasks include managing high-quality reception and switchboard services, processing results, and delivering administrative and operational support.