Support & Operational L3 Manager at JT International S.A.

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Expertise, Solution Development, Project Deliverables, Release Management, Service Levels, Performance Metrics, Mobile Application Development, DevOps, E-Commerce Solutions, Adobe Stack, ERP Systems, CRM Systems, Microsoft Office Suite, Fluent English, Agile Methodologies, Cross-Functional Collaboration

Industry

Tobacco Manufacturing

Description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: jti.com Support & Operational L3 Team Manager This role is situated within the Digital Technology Department, operating under the Global Development Center within the DIGITAL and IT function at JTI. Specifically, the DIGITECH department, housed within the GDC, plays a critical role in defining technology and process strategy aligned with the business vision, as well as Digital delivery. Reporting Structure: S&O L3 Team Lead will be under the direct supervision of the Operational Excellence Delivery Director. The primary focus of this role is to empower and lead S&O L3 Team, overseeing the planning, agile realization, and continuous evolution of capabilities with end-to-end ownership within DIGITECH Position: Delivery & Technical ownershi Brings in-depth technical expertise in solution development. Understanding of the business requirements and transferring them into project deliverables. Assessing the technical requirements when selecting new solutions. Ensures that DIGITECH solutions align with the latest industry standards, technological trends, and best practices. Releas Collaborate with cross-functional teams to define release scope, objectives, and timelines. Develop and maintain a comprehensive release plan, including release schedules, milestones, and dependencies. Coordinate release activities, ensuring all stakeholders are informed and aligned. Oversee the execution of release activities, including code deployments, configuration changes, and data migrations. SLAs and KPI Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity. Provide accurate reports and metrics for management reporting. Drive pro consumer & customer initiatives and activities through KPI & SLA setup, to reduce time to resolution, reduce number of incidents etc. Requirements Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Architect, Team Lead, Tech Lead, Engineering Manager or similar role) 5+ years of experience in working with and be directly involved in the development of internet commercial solutions / platform ideally based on cloud providers / SaaS & multi-tenant and microservice based architecture Possess in-depth knowledge of the entire mobile application development lifecycle Experience in managing the Request for Proposal (RFP) process for mobile application development projects and assessing technical solutions End-to-end delivery of mobile application development projects, ensuring timely and high-quality deliverables. Familiar with software practices, both in the BUILD and RUN phases Experience working closely with leadership levels and cross-functional partners to influence key business decisions. Knowledge of testing strategies, unit testing, and automated testing frameworks. Familiar with DevOps and software lean engineering (CI/CD, IaC, Git Flow, GitOps, etc.). Solid knowledge of technology used within e-commerce solutions, specifically Adobe stack (Magento & Adobe Experience Manager). Basics understanding of ERP, CDP, PIM, OMS and CRM systems. Competent Microsoft Office Suite Inc. Visio. Fluent English (written & spoken). What we offer Competitive pay and attractive annual bonus. On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture. Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work). Lot of flexibility in terms of work arrangements (work from office or from home). Private medical care (various options to choose) and life insurance. Employee pension and savings programs. JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave. Multisport card, foreign languages classes. Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria). Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking. Working in a diverse and inclusive organization of over 40 different nationalities. Are you ready to join us? Build your success story at JTI. Apply now! Next Steps: After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type. At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know. JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request. If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

Responsibilities

The Support & Operational L3 Team Manager will empower and lead the S&O L3 Team, overseeing planning, agile realization, and continuous evolution of capabilities within DIGITECH. This role involves collaborating with cross-functional teams to define release scope, objectives, and timelines while ensuring alignment with industry standards and best practices.