Support Operations Analyst, Authorizations at Visa

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Authorization, Clearing And Settlement, Problem-Solving, SQL, ISO 8583, EMV, APIs, Postman, Insomnia, AWS Tools, Generative AI, Cloud Computing, Technical Support, Analytical Skills, Client Support, Data Analysis

Industry

IT Services and IT Consulting

Description

Company Description Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo’s 500+ employees are located in more than 10 countries around the world. Job Description The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed. This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction authorization, clearing and settlement concepts and rules. Key Responsibilities: Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions. Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction. Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions. Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term. Monitor and analyze authorization performance metrics to track progress and identify areas for improvement. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.. Qualifications Minimum Qualifications: Be based in India. Position is hybrid, 3 days in the office. Bachelor’s degree in fields such as Information Technology, Computer Science, Administration, or related fields. B2 English level or above. Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks. Knowledge of transactions authorization, clearing and settlement. Experience working with transaction databases and familiarity with SQL or similar querying languages. Strong analytical and problem-solving skills, with the ability to make quick, informed decisions. Proficiency in interpreting behaviors and fetching results from different technical systems. Familiarity with international standards ISO 8583, EMV, and APIs. Ability to convey technical information to non-technical users clearly. Preferred Qualifications: Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations. Experience using AWS tools. Experience using generative AI on a regular basis. Experience using tools like Postman or Insomnia. Understanding of cloud computing and relevant technologies. Previous experience in a technical support role or IT-related field. Be curious and energized. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Family Group: Client Support Services

Responsibilities

The analyst will analyze and resolve tickets concerning transaction issues, such as missing or unrecognized transactions, and serve as the main contact for network transaction-related client issues. They will also investigate discrepancies on the platform, making decisions on transaction approval or denial, and monitor authorization performance metrics.