Support Operations Associate at Aston Carter

, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

25.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Experience, Communication Skills, Data Entry, Microsoft Office, Organizational Skills, Multitasking, Empathy, Order Entry, ERP System Navigation, Problem Solving, Patience, Healthcare Experience, Bilingual Skills, Reading Comprehension, Computer Skills

Industry

Staffing and Recruiting

Description

Support Operations Associate Job Description As a Customer Experience Representative located in Lebanon, TN, you will become a vital part of a supportive team dedicated to assisting customers, sales representatives, and end users globally. This temporary position is situated within a call center environment, where you will contribute to delivering exceptional customer service. Responsibilities Handle inbound and outbound scripted calls with professionalism and empathy. Follow structured guidance and support to resolve customer inquiries. Perform accurate data entry and maintain up-to-date records. Learn and assist with order entry processes and ERP system navigation. Provide timely and courteous support to customers and internal teams. Escalate issues appropriately and follow up to ensure resolution. Maintain a positive and professional demeanor in a fast-paced environment. Support the broader Customer Experience team as needed. Essential Skills 2–4 years of customer service or call center experience preferred. High school diploma or GED required. Strong communication skills in English (Spanish a plus). Comfortable using Microsoft Office and learning new systems. Detail-oriented with strong organizational and multitasking abilities. Willingness to learn and grow in a structured, team-oriented environment. Ability to work flexible or varied schedules as needed. Additional Skills & Qualifications Experience handling high volume calls (100-150 calls per day). Proficient in reading comprehension and experience with call scripts. Strong computer and data entry skills, including Excel. Ability to handle upset customers with patience and understanding. Experience in healthcare or medical device industry is a plus. Job Type & Location This is a Contract position based out of Lebanon, TN. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lebanon,TN. Application Deadline This position is anticipated to close on Dec 8, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

Handle inbound and outbound calls while providing exceptional customer service. Support customers and internal teams by resolving inquiries and maintaining accurate records.