Support Operations Specialist at Onyx CenterSource

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account maintenance, Data entry, Reporting, Database management, System troubleshooting, Process flow analysis, Accounting, Payment reconciliation, Client support, Time management, Communication skills, Microsoft Windows, Hospitality industry knowledge, Problem solving, Relationship building

Industry

IT Services and IT Consulting

Description

Overview The Support Operations Specialist – Operations Support is responsible for assigned operations support activities. This role has accountability to the Manager of Support Operations and maintains close working relationships with Client Support teams and other Onyx stakeholders. The Support Operations Specialist is expected to perform all assigned activities, which are accomplished per SOP and expectations. Location Makati Scope APAC Education Minimum required: High School Degree Preferred: College Degree Span of Control: Reports to: Manager of Support Operations Roles/ Responsibilities Perform all account maintenance functions accurately and double-check completed work for accuracy. Handle all manual tasks related to Operations on their respective tools and deliver according to set timelines /KPIs. Generate and deliver client reports based on defined needs and schedules. Improve the quality of the database (legal details, banking information, etc.). Identify application system issues and open tickets to the appropriate stakeholders. Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies. Perform all accounting tasks, such as but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to clients. Alerting and escalating on irregularities in any area of production. Proactively identify activities to improve the performance of clients. Provide quality deliverables. Provide accurate status reports for management review. Qualifications Minimum required: Previous knowledge in back-office support, operations support and client service. For technical/analytical skills, the level of knowledge is around understanding system process flows, data flow, file specification and the ability to troubleshoot. There is a level of application support that is required. Must be able to work on multiple projects simultaneously, manage time and prioritize work accordingly. Fluent in both oral and written English. Fluency or working knowledge of other languages. Preferred: Excellent computer skills in a Microsoft Windows environment. A good understanding of the hospitality industry. Teamwork/Leadership/Interpersonal Skills: Excellent interpersonal communication skills. Better than average written and spoken communication skills. Excellent telephone skills. Team player/Teamwork Orientation Results-Oriented Enthusiastic and self-motivated Strong Relationship Building Problem Solving/Analysis Customer/Client Focus Organisational Interlocks This position will work closely with internal stakeholders Physical Demands/Travel Required Work associated with this position is sedentary in nature and performed indoors at a desk, either remotely or in an office setting. Travel for this position is less than 10%. This position is hybrid, with office and remote work.

Responsibilities

The Support Operations Specialist is responsible for performing account maintenance, generating client reports, and managing manual operational tasks. They also liaise with internal departments to resolve service issues and ensure accurate payment reconciliation for hospitality clients.