OPPORTUNITIES DELIVERED

Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.

DESCRIPTION

PLEASE READ CAREFULLY: This position is for our new Kanata Terminal. We are expecting our new Kanata Terminal to open at the end of September 2025, however the succsessful candidate will start training and working out of our Terminal on 3330 Hawthorne Rd, Ottawa ON. Candidates must be able to access both locations.

EDUCATION

High School Diploma (or equivalent), or working towards Diploma

EXPERIENCE

3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.)
3 months experience troubleshooting for scanners and printers
Previous experience in a Unionized environment considered an asset
Previous customer service experience considered an asset
Experience working in an environment with safety standards an asset

SKILLS

Operations Procedures
Document Management
Computer Operations Standards and Procedures

JOB DUTIES

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.

RESPONSIBILITIES

Enter billing and shipping data and reconciles Chain of Signature (COS) documents.
Prepare, collect, track, and store courier documentation
Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness
Prepare the Red bin to be sent to the Hub in the evening
Complete administrative functions
Track 407 transponder usage logs to ensure all transponders are returned
Prepare reports for managers to ensure accuracy
Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries
Send malfunctioning scanners for repair to external repair vendor.
Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors