Support Service Coordinator at Kogan.com

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Microsoft Excel, Data Entry, Problem Solving, Communication, Relationship Building, Salesforce, Inventory Management, Logistics, Administrative Tasks, Collaboration, Cloud-Based Tools, VLOOKUP, Pivot Tables, Process Improvement, Stakeholder Liaison

Industry

Retail

Description

We're looking for an inquisitive and solutions focused team member to support our Kogan.com customer experience! We have a great opportunity for a Support Service Coordinator to join our high performing Service and Supplier Operations team! As an eCommerce industry leader, this role is a terrific stepping stone into a career with continual development in a fast-paced and exciting environment! Our Support Service Coordinator responsible for liaising with our suppliers and repair centres, acting as a conduit to support product repair and maintaining and monitoring our spare parts inventory. A strong attention to detail and love for Excel is key, as they strive towards an effective resolution for our customers! This is a fantastic opportunity for a current student or recent graduate to kick off their career and gain invaluable experience to set themselves up for a career in Customer Care, Logistics or Inventory / Demand Planning by working in a dynamic, fast-paced and innovative space and providing exposure to how a growing, ASX listed business runs! Please note, this is a part-time role 20 hours per week, with two days being Monday and Friday. Due to the nature of work involved in this role, this will be an on-site position with one day per week (Tuesday, Wednesday or Thursday) onsite at our repair partner in the Western Suburbs. \n In this role you'll be responsible for: Regularly and accurately maintaining our spare parts inventory, ensuring we have suitable in stock levels and highlighting any risk Establishing and maintaining effective working relationships with our suppliers and repair centres, acting as a key liaison to support the repair process Performing key administrative tasks and data entry with a high level of accuracy and efficiency using various systems including Salesforce and Excel Working effectively and collaboratively with the Service and Supplier Operations team to achieve outcomes, including maintaining a safe work environment Supporting with deliveries, including the loading and unloading of courier vehicles and goods Collaborating with other departments to support the resolution of customer claims Ensuring that the Workshop area is maintained, kept clean and free from any Occupational Health & Safety hazards. To be successful in this role, you should be: University Degree in progress or qualified in a relevant field (Logistics, Supply Chain, Commerce or similar) Previous experience in administration and data entry will be highly regarded An exceptional problem solver with strong attention to detail An effective communicator, with the ability to work in a fast-paced and agile environment Tech-savvy and have an ability to use various cloud-based tools in daily work to improve efficiency and productivity A whiz with Microsoft Excel (we’re talking VLOOKUP and pivot tables, not SUM and AVERAGE - and we will test your capabilities) Comfortable building and maintaining effective relationships, through exceptional communication and engagement Ready to challenge, be challenged, and work within our highly disruptive business model. Why Kogan.com? Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future Your role has a lot of ownership, autonomy and little red tape You’ll be empowered to achieve positive outcomes and your work will have a real impact You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more! \n To apply Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business. Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably. Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it! About Us We’re Kogan.com, Pioneers of eCommerce in Australia. At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future, and get to do it with a great team culture and benefits! Join Kogan.com to master your craft, do your best work, make a real difference and work with the best. At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment. Heads up! Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply! All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights

Responsibilities

The coordinator will be responsible for maintaining accurate spare parts inventory, liaising with suppliers and repair centers to support product repair processes, and performing key administrative tasks using systems like Salesforce and Excel. They will also support deliveries, collaborate with teams to resolve customer claims, and ensure the workshop area adheres to safety standards.