Golden Sans Hotels
I. Responsible for leading the Security Department at all our hotels, ensuring full compliance with legal standards and coordinating with the relevant authorities (DCD,SIRA etc).
 Plan and Budget the costs for the security Department.
 Create a work environment that is high in employee morale and provides constant learning and development.
 Develop systems and procedures that achieve higher cost efficient and guest satisfaction.
 Recruitment and performance appraisal/ Management of the staff in the department.
 Develop and implement the annual plan and linking the departments objectives to the units overall strategy.
II. Responsible for leading the recreation Department at all our hotels, ensuring full compliance with legal standards and coordinating with the relevant authorities (DTCM, DM etc).
 Recreation Services (Handling Pool /Gym / Children Play Areas / Sport Facilities etc.).
 Municipality matters (Submit reports for recreations facilities, attending and meeting municipality representative for any inspections).
 Ensure that lifeguards Kids club attendants are trained and certified as per
local authorities Regulation, the certificates of lifeguards and other associates who have undertaken accredited training is current relevant.
 Maintain records, reports, and compliance with regulation.
III. Temporarily managing the food and beverage operations.
Arenco Real Estate
I. Responsible for leading the Security Department at all our hotels, ensuring full compliance with legal standards and coordinating with the relevant authorities (DCD,SIRA etc).
 Plan and Budget the costs for the security Department.
 Create a work environment that is high in employee morale and provides constant learning and development.
 Develop systems and procedures that achieve higher cost efficient and guest satisfaction.
 Recruitment and performance appraisal/ Management of the staff in the department.
 Develop and implement the annual plan and linking the departments objectives to the units overall strategy.
II. Responsible for leading the recreation Department at all our Residential buildings, ensuring full compliance with legal standards and coordinating with the relevant authorities (DTCM, DM etc).
 Recreation Services (Handling Pool /Gym / Children Play Areas / Sport Facilities etc.).
 Municipality matters (Submit reports for recreations facilities, attending and meeting municipality representative for any inspections).
 Ensure that lifeguards Kids club attendants are trained and certified as per local authorities Regulation, the certificates of lifeguards and other associates who have undertaken accredited training is current and relevant.
 Maintain records, reports, and compliance with regulation.
III. Managing landscape and indoor plants services.
IV. Managing the cleaning manpower and services.
V. Managing waste collection.
VI. Managing the pest services.
Key responsibilities:

1. Departmental Management & Operations

• Lead and supervise the Security Department, Recreation Department, Admins, Customer Happiness and Public Area teams across all properties.
• Ensure seamless operations, high service standards, and compliance with company policies and regulations.
• Develop and implement SOPs, training programs, and performance metrics for each department.

1. Contact Negotiation & Vendor Management

• Manage end-to-end contract negotiations for support services department across hotels and real estate properties.
• Oversee third-party vendor agreements, ensuring cost-effectiveness, quality, and legal compliance.
• Review, finalize, and monitor contracts for other departments as needed, leveraging strong negotiation skills.

1. Financial & Budget Oversight

• Prepare and mange departmental budgets, ensuring optimal resource allocation.
• Identify cost-savings opportunities without compromising service quality.
• Monitor expenses, and implement corrective actions when necessary.

1. Customer & Stakeholder Relations.

• Ensure the Customer Happiness department delivers exceptional guest/resident experiences.
• Address escalated complaints and operational challenges promptly.
• Collaborate with senior leadership, and external partners to align strategies.

1. Compliance & Risk Management

• Ensure all security protocols, safety measures, and regulatory requirements are met.
• Mitigate risks by enforcing strict compliance with company and legal standards.

1. Strategic Development & Innovation

• Propose and Implement initiatives to enhance operational efficiency and guest satisfaction.
• Stay updates on industry trends, technology, and best practices in hospitality and real estate support services.

Key P Key Performance:
Guest/Resident Satisfaction Scores (Customer Happiness metrics).
Cost Savings & Contract Optimization (Reduction in vendor costs, improved terms).
Security & Safety Compliance (Audit in Vendor costs, improved terms).
Operational Efficiency (Departmental Productivity and response times).
Educational Qualification:
Bachelor’s degree in Business Administration, Management, Operations, or a related field.
In some sectors (e.g., IT or healthcare), a degree in a relevant discipline may be required.
Work Experience:
Typically 5–10 years of relevant experience, with at least 2–3 years in a managerial or supervisory role.
UAE or GCC experience is a must.
Professional Skills:
Strong leadership and team management abilities.
Budgeting and resource planning.
Familiarity with service level agreements (SLAs) and KPIs.
Knowledge of customer support tools or facilities management systems, depending on the industry.
Soft Skills:
Excellent communication (English is essential; Arabic is a plus).
Problem-solving and conflict-resolution skills.
Ability to work in multicultural environments.
Technical Certifications (Optional but Advantageous):
ITIL, PRINCE2, or Six Sigma for IT/technical support roles.
NEBOSH or IOSH for health & safety in facilities management.
Good conduct certificate or police clearance.
Facilities Management: Experience in managing housekeeping, catering, maintenance, and logistics.
Healthcare: Might require healthcare operations experience and knowledge of UAE healthcare regulations.
IT/Tech: Strong background in technical support or service delivery with certifications like ITIL.
Job Types: Full-time, Permanent
Pay: AED12,000.00 - AED17,000.00 per mont

Please refer the Job description for details