Overview:
The Support Service Product Specialist- emPower Cruise is the central bridge connecting the dynamic services of emPower Cruise, the Centralization Desk, and AgentMate CRM. This role serves as an enthusiastic ambassador, offering seamless support and expert guidance to member advisors. By facilitating an integrated approach, the specialist ensures a positively empowering journey for all users navigating our comprehensive cruise solutions.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Responsibilities:

ONBOARDING & CONTINUOUS EDUCATION

• Oversee the onboarding of new agencies and advisors, providing guidance through the setup process and ensuring a smooth enrollment in the emPower Cruise program.
• Offer continuous support post-onboarding to build confidence in using the program successfully.

PROCESS ADHERENCE & KNOWLEDGE UPDATING

• Adhere to established processes and procedures to ensure service delivery aligns with company standards, ensuring a consistent, high-quality member experience.
• Stay updated on Cruise Industry developments and policies to remain a reliable and knowledgeable resource for travel professionals.

Qualifications:

• Associate Degree preferred or equivalent experience.
• 2-3 years of experience in customer service.
• Over 3 years of experience in the travel industry, with a focus on travel agencies.
• Experience in the cruise industry.
• Exceptional customer service and communication skills.
• Ability to adapt and work effectively under pressure.
• Strong organizational skills with attention to detail.
• Capable of managing multiple tasks simultaneously.
• Proficiency in MS Office and Salesforce.
• Self-driven with the ability to work both independently and collaboratively.
• Preferred experience in AgentMate.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
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Please refer the Job description for details