Support Service Specialist at Ericsson

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention To Detail, Analytical Skills, Positive Attitude, Flexibility, Adaptability, Integrity, Responsibility, Fast Learner, Creativity, Result Oriented, Customer Oriented, Team Work, Incident Management, ITIL Framework, Support Role

Industry

Telecommunications

Description

Ensures a good collaboration with team members and all supporting functions across the company. Delivers all activities efficiently. Manages all activities of high complexity level. Works closely with all support fuctions to ensure critical cases are solved correctly and timely. Participates in projects and represents the organization in meetings regarding the process or the ways of working. Ensures that all documents/ presentations requested are created according to indications received and are delivered timely. Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level. Responsible for Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets. Very good communication skill of Mandarin(Mandatory) Attention to details Analytical skills Positive attitude, flexibility and adaptability Integrity and responsibility Fast learner Creativity Result oriented attitude Customer oriented attitude Team work Education: Graduate in B.Com, BBM , BBA or relevant degree, BA / master in Chinese language and culture(Preferred) Minimum years of relevant experience fresher to 3 years into support role in Accounts payable The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Bangalore Req ID: 778431

Responsibilities

The Support Service Specialist ensures collaboration with team members and manages complex activities efficiently. They handle inquiries, manage incident tickets, and participate in projects to represent the organization.