Support Services Administrator at CITB
King's Lynn, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

18 Sep, 25

Salary

29700.0

Posted On

19 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Other Industry

Description

Number of jobs available
1
Region(s)
East of England
City/Town
King’s Lynn
Office Location
Bircham Newton – CITB, Bircham Newton, Kings Lynn, Norfolk PE31 6RH
Departmental Grade
Team Member.TM2
Post Type
Permanent
Working Pattern
Full Time
Salary
£24,300 - £29,700
Details

Responsibilities

ROLE PURPOSE:

To provide excellent customer and administration support to CITB Apprenticeships and Industry training provision.
To carry out standardised and bespoke administrative duties to support the processes and requirements of the provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

  • Deliver timely and efficient customer service to external and internal customers.
  • Ensure accurate and timely completion of a complex range of administrative processes and record keeping that supports the delivery of training.
  • Always display a positive and proactive can-do attitude to work, customers and fellow team members.
  • Ensure all requirements are uploaded to the appropriate system to allow learners to progress to EPA within the given timescale.
  • Use of internal and external systems applicable to the processing and record keeping in line with CITB, awarding organisation, funding and scheme requirements.
  • Supervise and invigilate learner tests assessments and exams in a controlled testing environment, meeting all awarding organization testing and exam invigilation rules and EPAO requirements.
  • Comply with Awarding Organisations/SQA, scheme bodies and ATO requirements including learner registrations and enrolments, resulting, qualification claims, data cleansing, updating of learner information and withdrawals.
  • Undertake new or emerging tasks as directed by the manager in order to fulfil CITB’s requirements.
  • Work effectively with other administrators to ensure that activities are covered in case of absence.
  • Comply with CITB policies and procedures including document and record retention and data management.
  • In collaboration with the manager, develop and review processes to ensure they remain current and relevant in line with requirements
  • Respond to enquiries and work towards a solution, working with other teams as needed.
  • Carry out Reception duties including sign in, and H&S induction as required.
  • Carry out purchasing requirements and be the central point of purchasing to ensure that materials and resources are available in a timely manner.
  • Always display positive behaviours and attitudes to colleagues, visitors and learners.
  • Attend and contribute positively to team meetings.
  • Consistently demonstrate the required behaviours, whilst being a role model for learners and challenge inappropriate behaviour in a professional manner.
  • Follow all safeguarding policies and procedures and be responsible for fostering a positive, inclusive and safe environment where all learners feel safe, included and supported.
  • Ensure that all learners work and behave safely and always follow all health and safety rules and regulations.
  • Attend relevant workshops, conferences, and training sessions to keep up to date with changes.
  • Work unsociable hours including evenings, weekends and Bank Holidays where required.
    We may, in consultation with you, need to vary these duties from time to time to respond to the changing requirements of the organisation. Such other duties will be commensurate with your skills, knowledge, and experience.
    Contact and additional information
    For general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364.
    Closing Date:
    01/07/2025, 23:55 hours
    1st Interview dates
    To be confirmed
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