Support Services Administrator
We are looking to appoint an enthusiastic and conscientious Support Services Administrator to join our team in our Southampton head office on a full-time basis.
Our new Support Services Administrator must be a team player with excellent communication and organisation skills and a working knowledge of Microsoft and Excel. You will have the ability to multitask and prioritise workloads with the ability to apply next-step thinking. The role requires a professional, methodical approach with high levels of concentration and accuracy. You will be working across our joint administration and aftercare function, giving you variety in your everyday tasks.
We are looking for an individual who has the initiative to hit the ground running. The work pace is fast and understanding our objective to be ‘the consultant of choice’ is key to how we deliver an exceptional service.

REQUIREMENTS

The right individual will have:

• Strong IT skills with advanced knowledge of Microsoft Office suite including Word and Excel
• Experience with the Salesforce platform (desired)
• A thorough approach and excellent attention to detail
• An organised and proactive approach to their work
• High standards set for themselves and others to ensure that agreed processes and procedures are adhered to
• The ability to establish, develop, and maintain effective working relationships with all work colleagues and contractors
• The capability to work independently
• Experience in an administration or aftercare role within the property and construction sector (desired)
• Understanding of defects tracking systems (desired)

JOB SUMMARY

The role will involve:

• Dictation typing for various site and progress meetings to support our Surveyors and Clerk of Works
• Producing and amending reports, letters, and other documentation from a wide range of sources to support our Surveyors, Clerk of Works, and end of defects processes
• Creating, maintaining, and issuing defect-tracking spreadsheets
• Ensuring that all documents produced align with the company style and are produced within the required deadlines, and are organised and stored in line with our quality management system guidelines
• Participating in daily defect calls and providing clear defect updates with actions during these
• Liaising with contractors to ensure a clear and efficient defect detail is recorded
• Ensuring all defects are entered correctly and controlled/managed as effectively as possible throughout the lifecycle
• Liaising with residents, contactor, and Clients daily to chase and update defects and organise inspections across all regions, in accordance with the appropriate member of Rund’s team
• General office management - such as greeting visitors, setting up meeting rooms and administrative support in the day-to-day running of the office
• Answering and screening calls/passing on messages to the team

You will be joining an established and friendly team based out of our Southampton office, with surveying experience ranging from Director and junior level. The office plays a significant role in the company’s history, being the area in which we founded and grew our business. You will have the opportunity to work on your personal development plan, tailored to your individual needs and career aspirations. Opportunities for development are regularly reviewed on a bi-annual basis to ensure your career goals are on track, and as a company, we place considerable emphasis on succession planning - meaning we actively support long-term careers into leadership at all ranks.
We offer a competitive salary with great benefits, including a pension scheme, relevant professional membership fees paid, personal development, and CPD training courses. As you progress your career with Rund, additional benefits include private healthcare and death-in-service benefit. Further to this, we invest heavily in employee wellbeing initiatives, with all staff having access to a range of related benefits including, a wellbeing hub, cycle-to-work scheme, company away days, regular socials, length of service awards, wedding/new baby vouchers - and much more in the pipeline.
Our Southampton office is ideally located just off J5 of the M27, offering quick and easy access from local cities and townships including Winchester, Portsmouth, and Bournemouth. The office is located on the cusp of a nature reserve and offers many exceptional workplace facilities including break-out areas, a boardroom and state-of-the-art coffee-making apparatus, Our Southampton office also boasts a regular social calendar, with recent team socials including a team meal, breakfasts and pub nights.

THIS IS AN OVERVIEW OF THE JOB AND WILL BE PERIODICALLY REVIEWED AND UPDATED TO ENSURE THAT THE JOB DESCRIPTION FULLY REFLECTS THE RESPONSIBILITIES REQUIRED OF THE POST HOLDER. YOUR LINE MANAGER WILL DISCUSS WITH YOU PERSONALLY SPECIFIC DETAIL RELATING TO THE RESPONSIBILITIES CONTAINED IN THIS JOB DESCRIPTION.

Rund Partnership Limited is committed to promoting equality and diversity and welcomes applications from all suitably qualified persons.
To find out more about this position by contacting the Rund Recruitment Team, via email at careers@rund.co.uk

The role will involve:

• Dictation typing for various site and progress meetings to support our Surveyors and Clerk of Works
• Producing and amending reports, letters, and other documentation from a wide range of sources to support our Surveyors, Clerk of Works, and end of defects processes
• Creating, maintaining, and issuing defect-tracking spreadsheets
• Ensuring that all documents produced align with the company style and are produced within the required deadlines, and are organised and stored in line with our quality management system guidelines
• Participating in daily defect calls and providing clear defect updates with actions during these
• Liaising with contractors to ensure a clear and efficient defect detail is recorded
• Ensuring all defects are entered correctly and controlled/managed as effectively as possible throughout the lifecycle
• Liaising with residents, contactor, and Clients daily to chase and update defects and organise inspections across all regions, in accordance with the appropriate member of Rund’s team
• General office management - such as greeting visitors, setting up meeting rooms and administrative support in the day-to-day running of the office
• Answering and screening calls/passing on messages to the tea