Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Support Services Analyst at City of Memphis
Memphis, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

68694.6

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Entry, Accounting Functions, Payroll Processing, File Management, Audit Preparation, Complaint Resolution, Work Order Management, Scheduling, Payment Tracking, Inventory Verification, Report Preparation, Contract Maintenance, Regulation Monitoring, Expenditure Auditing, Invoice Preparation, MS Office

Industry

Government Administration

Description
Salary Range:$45,796.40 - $68,694.60 Works under the general direction of assigned supervisor to provide administrative support to service centers within the division. Performs data entry duties and standard accounting functions. Processes payroll related matters and/or issues. Maintains, sorts, organizes, and archives other administrative files as required. Maintains employee personnel files and documentation. Ensures all files and reports are prepared for audits in accordance with internal or external requirements. Keeps records of materials and equipment ordered, received, and issued. Interacts and collaborates with the 311 Support Center to resolve citizens’ complaints. Consults with appropriate city personnel or external agency to resolve complaints regarding service requests. Analyzes and manages work orders to ensure accurate data is input into the appropriate systems. Schedules and dispatches work orders to applicable staff for assignment. Assists with monitoring or tracking payments for proper documentation and authorization. Verifies accuracy of inventory and equipment and prepares reports for management review. Logs and tracks employee assignments from start to completion. May assist in the maintenance of contracts and projects dependent on the assigned service center. Monitors violation notices and civil penalties assessed for non-compliance with established regulations, if assigned. Audits department expenditures and various program fees. Prepares invoices and verifies if funds are available for payment. Routes mail, directs visitors, and performs other administrative tasks as needed. Creates and prepares a variety of correspondences, memorandums, spreadsheets and reports by utilizing various computer applications.
Responsibilities
The Support Services Analyst provides administrative support to service centers, including data entry, payroll processing, and maintaining personnel files. They also interact with the 311 Support Center to resolve citizen complaints and manage work orders.