QUALITY ASSURANCE SUPPORT AUDITOR

Responsible to: Senior Support Worker
Responsible for: Internal auditing of support files and property folders
Hours: 35 per week
Contract Type: Self-Employed

Qualifications & Experience

• Proven experience conducting full audit cycles of support case files, with the ability to identify errors and recommend improvements.
• Strong attention to detail and critical thinking skills in reviewing documentation.
• Knowledge of supported housing service delivery and relevant legal frameworks.
• Familiarity with professional best practices in support delivery, including evidence-based documentation.
• Ability to meet predefined targets within set timescales.
• Commitment to maintaining high standards across all support files, with accountability shared among auditors, senior support workers, and support workers.

Key Responsibilities Support File Auditing

• Conduct thorough audits of support case files to ensure compliance with internal standards and external regulations.
• Complete audit reports for each case file reviewed.
• Maintain and update the audit tracker spreadsheet daily to reflect current caseloads and progress.
• Meet daily, weekly, and monthly audit targets as set by management.
• Ensure that one-third of 20% of support files are submitted for external review, in line with RLS directives.

Quality Assurance & Compliance

• Implement improvements in the auditing process as identified through internal reviews.
• Collaborate with Senior Support Workers to audit paperwork associated with service users.
• Facilitate processes to ensure successful external audits and communicate these processes to relevant staff.
• Conduct internal spot checks on support worker case files
• Deliver training sessions to support workers to promote continuous improvement in documentation standards.

Job Type: Full-time
Pay: £12.44 per hour

Benefits:

• Casual dress
• On-site parking

Application question(s):

• Do you have access to a personal vehicle?
• Are you in Birmingham?

Experience:

• Support/Care: 1 year (preferred)

Work Location: In perso

• Conduct thorough audits of support case files to ensure compliance with internal standards and external regulations.
• Complete audit reports for each case file reviewed.
• Maintain and update the audit tracker spreadsheet daily to reflect current caseloads and progress.
• Meet daily, weekly, and monthly audit targets as set by management.
• Ensure that one-third of 20% of support files are submitted for external review, in line with RLS directives