What you can expect
Zoom is seeking a passionate, results-oriented Business Development Manager for Technical Support and Managed Services focused on EMEA and APAC. This strategic role will drive the growth of our Support and Managed Services through direct customer engagement and partner collaboration.

WAYS OF WORKING

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

ABOUT US

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

• Developing and executing regional go-to-market strategies for Premier Support and Managed Services, aligning offerings with market trends and customer needs.
• Supporting the development and monetization of the Channel Partner Support Program, working with service providers, carriers, resellers on onboarding, training, certification and integrated support solutions.
• Conducting market research, competitor analysis, and identify opportunities for service differentiation, pricing, and packaging.
• Overseeing the lifecycle of support and managed service products, from concept and positioning to sales enablement and post-launch performance analysis.
• Engaging directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments.
• Cultivating and growing relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive brand awareness and market penetration.
• Monitoring relevant KPIs and market feedback, providing data-driven recommendations to continuously improve offerings and execution.
• Partnering closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy.