Support Services Manager at ALASKA HEART INSTITUTE

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Oversight, Budget Management, HIPAA Compliance, Workflow Management, Training, Scheduling, Medical Records, Call Center Management, Patient Scheduling, Administrative Duties, Data Management, Provider Coordination, Operational Efficiency, Goal Setting, Disciplinary Actions, Audits, Systems Proficiency

Industry

Hospitals and Health Care

Description

Job Details Job Location: Anchorage - ANCHORAGE, AK 99508 JOB TITLE: Interim Support Services Manager GENERAL SUMMARY OF DUTIES: Responsible for managing, directing, and supervising the support service staff of Alaska Heart & Vascular Institute. Service areas include call center, medical records, front desk, and patient scheduling. SUPERVISON RECEIVED: Chief Revenue Officer Process & Workflow Management: Develop and maintain objectives, workflows, and benchmarks for Support Services staff, ensuring accuracy, efficiency, and timeliness. Staff Oversight & Development: Oversee hiring, training, evaluations, goal setting, and disciplinary actions while fostering growth and educational opportunities for support staff. Administrative Duties: Manage provider pagers, after-hours phone routing, holiday notifications, and ensure proper documentation and storage of patient medical records (paper and electronic). Budget & Fiscal Oversight: Monitor monthly budgets, reconcile balances, and prepare the annual fiscal budget for department needs in collaboration with the CRO. Compliance & HIPAA Oversight: Ensure adherence to HIPAA policies, conduct audits, manage data intake, and oversee the release of information processes. Systems Proficiency: Leverage and train staff on key systems like Athena, Clearwave, Picom, Call Center Dashboard, and Patient Portal to enhance operational efficiency. Scheduling & Coordination: Manage provider and staff schedules, patient appointments, and coordinate travel accommodations for outlying clinic visits. Qualifications Education: Bachelor’s degree in health or business administration or related field, required. Experience: Five years’ prior medical office experience that includes support service functions and billing. Prior supervisory experience of 5 or more staff members. Certificate/License: Preferred: CPC, CPB, AHIMA or other related Revenue Cycle or Health Information Services certification

Responsibilities

The Support Services Manager is responsible for managing and supervising the support service staff, including areas such as the call center, medical records, and patient scheduling. This role also involves developing workflows, overseeing staff development, and ensuring compliance with HIPAA regulations.