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Support Services Manager at Camping and Caravanning Club
Coventry CV4 8JH, , United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

04 Oct, 25

Salary

55060.0

Posted On

20 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

How To Apply:

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Responsibilities
  • Manage, mentor, and lead the support services supervisors, including service desk staff and technical support.
  • Ensure that support services are delivered in line with service level agreements, ensuring timely response and resolution of incidents, requests, and issues.
  • Oversee daily operations and the overall performance of the support team, monitoring key metrics such as response times, resolution rates, and customer satisfaction.
  • Produce and analyse reports on service performance, identifying trends and areas that need attention.
  • Proactively manage risks related to support services and take actions to mitigate any potential service disruptions.
  • Collaborate with vendors to escalate and resolve issues that require external assistance.
  • To support relevant projects across the business to meet wider strategic organisational objectives.