Support Services Manager at Russell Landscape Group Inc

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Landscape Services, Enhancements, Horticulture, Spray Programs, Irrigation, Seasonal Color Installations, Coordination, Scheduling, Materials Coordination, Site Visits, Documentation, Client Service, Plant Care, Problem-Solving, Time Management, Organizational Skills

Industry

Consumer Services

Description

Description Russell Landscape is a leading commercial landscape company serving Nashville and the surrounding areas. We specialize in landscape maintenance, enhancements, irrigation, seasonal color, and horticulture services. Our team is committed to delivering exceptional service, beautiful outdoor spaces, and strong client relationships. Position Summary The Support Service Manager ensures smooth delivery of landscape services with a focus on enhancements, horticulture/spray programs, irrigation, and seasonal color installations. This role supports field crews, coordinates service operations, and serves as the main contact for client service needs. The ideal candidate is organized, proactive, and knowledgeable about plant care and landscape services. Key Responsibilities • Coordinate field crews and support staff for enhancements, horticulture/spray tech programs, irrigation services, and seasonal color installations. • Assist with scheduling, materials coordination, and communication between crews and internal teams. • Conduct site visits to ensure work quality and address client concerns. • Maintain accurate documentation of service requests, job status, and client communications. • Collaborate with sales and account management teams to support client needs and service opportunities. • Identify opportunities to improve service delivery, plant health, and client satisfaction. Required Skills & Qualifications • Experience in landscape services with emphasis on enhancements, horticulture, spray programs, or seasonal color. • Strong organizational and time management skills, with the ability to manage multiple priorities. • Excellent communication and client service skills. • Ability to coordinate crews and operational logistics efficiently. • Familiarity with landscape management software or CRM systems is a plus. Preferred Qualifications • Prior experience in a supervisory or support management role in commercial landscaping. • Knowledge of plant care, pest/disease management, irrigation systems, and seasonal color programs. • Proactive problem-solving skills and ability to address service issues promptly. Please reach out to Brooke Tilley and send over your resume for review. You can email it to brooket@russelllandscape.com or call/text 770-490-3065. If your experience aligns with the role, we’ll follow up with next steps.

Responsibilities

The Support Service Manager ensures the smooth delivery of landscape services, focusing on enhancements, horticulture/spray programs, irrigation, and seasonal color installations by coordinating field crews and supporting operations. This role also serves as the primary contact for client service needs, conducting site visits to ensure quality and address concerns.