Responsibilities

Academic and administrative operations

• Coordinate and support academic administrative processes, including faculty teaching assignments, contracts, course scheduling, and course outline reviews
• Develop and maintain program delivery schedules and semester course plans for assigned part-time programs
• Complete course section loading and issue faculty contracts within assigned portfolios
• Support faculty onboarding activities, including participation in orientation sessions
• Respond to inquiries related to College policies, procedures, services, and Continuing Education practices
• Review and analyze data to support reporting, planning, budgeting, and operational decision-making
• Prepare annual and revised program budgets using enrolment and financial data
• Monitor departmental email accounts and respond to inquiries in a timely manner
• Conduct labour market and competitor research to identify opportunities for new program offerings
• Provide support to other areas during peak periods
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Student support and advising

• Serve as a primary contact for part-time program inquiries and provide guidance on applications, registration, program pathways, and graduation requirements
• Monitor student progression and provide accurate academic information to support goal attainment
• Facilitate virtual student orientation sessions and information sessions
• Assess and resolve student concerns and complaints within the scope of the role, escalating issues when appropriate
• Track and communicate program structures, prerequisites, delivery methods, course sequencing, and credit equivalencies
• Develop individualized transition plans for students impacted by program changes, suspensions, or curriculum revisions
• Protect the confidentiality and security of student records and information
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Quality assurance and program promotion

• Support program promotion through events, information sessions, social media content, newsletters, and marketing materials
• Review and maintain the accuracy of public program information across websites and promotional channels
• Coordinate and document quality assurance activities, including Annual Program Reviews (APR) and Major Program Reviews (MPR)
• Prepare Program Advisory Committee (PAC) reports and related documentation
• Participate in College committees, working groups, and special projects as assigned
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