Support Services Rep I or II (full-time) at Educational Employees Credit Union

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

31.88

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Financial Industry Experience, Auditing, Document Review, DataSafe, Temenos, Microsoft Word, Microsoft Excel, Communication Skills, Problem Solving, Attention To Detail, New Account Processing

Industry

Financial Services

Description

Description PAY GRADE: 19N, 20N PAY RANGE: $19.07 - $31.88 Department: Support Services - Membership Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards. About this position: As a representative for Support Services, your primary role will be to support the branches and other departments through various channels, including answering phones and emails, reviewing documents, providing guidance, auditing, processing applications, and more. The ideal candidate for this position will have a positive attitude, great member service skills, previous experience in the financial industry, and be passionate to support others and work as a team. Primary job responsibilities will consist of: Supporting employees from branches and other departments with their members and other needs Answering calls and responding to emails for employees and members Work with members over the phone and/or by mail Auditing new accounts, account changes, and other reports as assigned Processing online membership applications Reviewing documents for members, such as trusts, power-of-attorneys, estates, etc. Assist with applicable software support and testing Generate and complete reports Other tasks and roles as assigned Requirements Good computer skills with a working knowledge of DataSafe, Temenos (preferred, but not required), Microsoft Word, and Excel Be enthusiastic and have great member service skills with both internal and external members Strong desire to support branch and department employees and provide guidance Must work well in a team environment Possess strong communication skills and have excellent phone, email, and writing etiquette New account experience is preferred but not required Strong attention to detail Ability to problem solve and determine effective solutions

Responsibilities

Provide support to branches and departments by handling member inquiries via phone and email. Responsibilities include auditing accounts, processing membership applications, and reviewing legal documents such as trusts and estates.