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Support Services Supervisor at City of Memphis

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

79705.6

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Budget Preparation, Contract Administration, Purchasing, Customer Service, Office Management, Personnel Management, Financial Reporting, Vendor Management, Compliance Monitoring, Operational Problem Solving, Statistical Reporting

Industry

Government Administration

Description

Salary Range:$52,432.12 - $79,705.60 Works under the direction of an assigned Administrator in supervising support staff functions for assigned Service Centers. Supervises, coordinates, and reviews the work of staff assigned to handle customer inquiries, complaints, and various record-keeping functions. Formulates and implements standardized office procedures for handling purchasing functions, customer complaints, claims, and other administrative office tasks. Mediates/resolves elevated citizen and vendor concerns. Confers with supervisory personnel regarding service issue resolutions. Maintains high levels of customer service within the service centers. Prepares assigned service centers operating and CIP budgets. Provides recommendations within established limits, regarding the transfer of funds within accounts. Checks and approves invoices for payment. Provides research and prepares contracts and amendments for the maintenance department. Monitors contract compliance and recommends corrective action. Confers with vendors to obtain product or service information. Prepares bid and purchasing documents, analyzes quotations, and recommends selection of supplier. Conducts research to assist management in identifying and solving various operational problems. Monitors the processing of personnel forms, transactions, and current complement reviews and changes. Ensures compliance with current administrative policies, procedures, and regulations. Evaluates work performance and quality service in consultation with upper management. Compiles, creates and prepares a variety of regular and special statistical reports, correspondences, proposals, charts, graphs, and other various presentation materials for management.

Responsibilities

Supervises support staff and coordinates customer inquiries, complaints, and record-keeping functions for assigned service centers. Manages operational budgets, purchasing processes, and contract compliance while ensuring high levels of customer service.