Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
To meet the needs of our fellow staff, residents and community in a professional manner meeting the highest standard of safety, etiquette, service and hospitality

KEY Accountabilities:

• To conduct oneself in a pleasant, professional, client and staff focused manner
• To assist and support clients, community and staff; fielding basic inquiries, providing information, guidance internal referrals within the framework of established policies and procedures
• To assist residents to understand, and ensure they comply with, the various restrictions of the facility in a firm but polite and diplomatic manner
• To provide basic problem solving and dealing with problem clients and individuals requiring discipline, without force, in a quiet and efficient manner
• To participate in facility or professional group seminars and staff meeting to increase knowledge and program development as required
• As assigned:
• answer main switchboard and ensure that all telephone calls are answered and redirected in a proper, polite and helpful manner
• monitor computerized security and camera systems for the safety and security of the staff and residents
• handle cash, issue receipts and perform basic clerical functions and data-entry
• conduct rounds / physical checks of the building to ensure staff, resident and facility safety and security according to established policy
• To perform emergency services communication (police, fire, ambulance) and to perform functions outlined in the fire plan and safety procedures, helping to ensure the safety of staff and residents
• To prepare “Occurrence Reports”, logs, data entry and statistics as required, according to policies and procedure
• To maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor
• Perform other related duties as required

Please refer the Job description for details