Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description

The purpose of the position is to provide technical support to Customers on all ASEM software product lines. The person sought, reporting to the SW Customer Care Manager, will be responsible for, but not limited to, the following activities:

• Technical assistance directed to both Italian and Foreign customers on the use of the software;
• Interface with other business functions for the optimal management of the customer’s request;
• Creation of example projects and guidance in solving customer issues;
• Training activities to customers;
• Supporting the team of internal developers.

Personal Characteristics:

• We are looking for people with strong interpersonal and communication skills, highly motivated for sales development positions;
• Organizational, innovation and strategy skills complete the profile.

The job offer is intended for both sexes in accordance with Art. 1 L.903/77.

• Technical assistance directed to both Italian and Foreign customers on the use of the software;
• Interface with other business functions for the optimal management of the customer’s request;
• Creation of example projects and guidance in solving customer issues;
• Training activities to customers;
• Supporting the team of internal developers