Aareon ist der führende Anbieter von SaaS-Lösungen für die europäische Immobilienwirtschaft. Mit unserer Software digitalisieren und vernetzen wir die Branche und unterstützen unsere Kundinnen und Kunden dabei, Prozesse zu optimieren und nachhaltiger zu handeln. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel.
Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird.
Werde Teil unseres internationalen Teams! Werde Teil von #OneAareon! Wir freuen uns auf DICH!
General Support encompasses post-sale technical and non-technical support for business and end-consumer customers across multiple sub-families. Responsibilities include providing customer service and support via phone, online chat, or text.

Key Responsibilities:

• Offer call center-based customer support for high volume, low complexity inquiries.
• Analyze and resolve customer issues for lower volume, higher complexity inquiries, typically in an office environment.
• Effectively resolve support tickets.
• Proactively implement ‘deflection’ workflows, such as user guides, to prevent tickets.
• Escalate 2nd Level support requests to relevant development team members.
• Triage functionality requests and common product bugs to the Product team for prioritization in future roadmap planning.

This role ensures efficient and effective general support, addressing various inquiries and issues while working to improve the overall customer experience.
A Professional applies broad theoretical job knowledge typically obtained through advanced education.

Responsibilities typically include:

• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.

or
A Professional requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.

Responsibilities typically include:

• Working under limited supervision for non-routine situations and may be responsible for leading daily operations.
• Training, delegating and reviewing the work of lower level employees.
• Problems are typically difficult and non-routine but not complex.

Über uns
Werde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.
Warum wir?
Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von #OneAareon!

Key Responsibilities:

• Offer call center-based customer support for high volume, low complexity inquiries.
• Analyze and resolve customer issues for lower volume, higher complexity inquiries, typically in an office environment.
• Effectively resolve support tickets.
• Proactively implement ‘deflection’ workflows, such as user guides, to prevent tickets.
• Escalate 2nd Level support requests to relevant development team members.
• Triage functionality requests and common product bugs to the Product team for prioritization in future roadmap planning

Responsibilities typically include:

• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area

Responsibilities typically include:

• Working under limited supervision for non-routine situations and may be responsible for leading daily operations.
• Training, delegating and reviewing the work of lower level employees.
• Problems are typically difficult and non-routine but not complex