Support Specialist - APAC at Hudl

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

82000.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Customer Support, Communication, Flexibility, Listening, Teamwork, Technical Troubleshooting, Empathy, Product Knowledge, Multilingual Communication

Industry

Software Development

Description

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces. We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role As a Support Specialist in Australia, you'll work directly with our users in Asia-Pacific (APAC) , while also providing support for our global customer base. You'll be our users' first point of contact, answering calls and emails about all of our products and features, ranging from how-to questions to technical troubleshooting. Our global support team delivers game-changing support experiences, making sure customers know how to use Hudl in the best way possible to enhance their game. You'll act as an internal advocate for evolving customer needs while teaming up with our product teams to surface customer insights. This role requires days in the office every week, so we're currently considering candidates who live within a commuting distance of our offices in Sydney, Australia. Must-Haves A problem solver. You can easily put yourself in someone else's shoes to find them the best solution. Eager. You want to work directly with our customers to help them achieve their goals. A confident communicator. You’re able to relay solutions with a clear approach and a human touch, both through email and on the phone. You’ll ensure issues with varying degrees of technical complexity are resolved or elevated. Flexible. You show composure and resilience in a fast-paced, ever-changing environment. Our customers sometimes need us during game days, which means working some weekends. A good listener. You have the ability to empathize with our users and respond with creative solutions. A team player. You’ll act as an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights. A track record. You understand our elite customer base and how they operate, and you’re able to apply that experience to ensure their success. Nice-to-Haves Customer support experience. You’ve previously served as a user’s first point of contact, answering calls and emails about products and features—ranging from how-to questions to technical troubleshooting. Product knowledge. Our clients come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible. Multilingual. You are able to communicate in Mandarin (written and verbal) at a professional level. This role supports our APAC users, and Mandarin language would be viewed favorably. Certifications. Possessing CPSS, CSCS, or an equivalent certification would be a strong plus. Our Role Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work. Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health. Compensation The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. Base Salary Range $61,000—$82,000 AUD Inclusion at Hudl Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you. Privacy Policy Hudl Applicant and Candidate Privacy Policy

Responsibilities

As a Support Specialist, you will be the first point of contact for users in the APAC region, providing support through calls and emails. You will also collaborate with product teams to advocate for customer needs and insights.