Support Specialist at Aston Carter

Costa Mesa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

27.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Administrative Skills, Microsoft Office, Microsoft Excel, Software Troubleshooting

Industry

Staffing and Recruiting

Description

Job Title: Support SpecialistJob Description We are looking for a dedicated Support Specialist to coordinate investigations and resolve information system issues. The role requires conducting research to understand and resolve technology problems, communicating updates to affected users, and following up after issues are resolved. You will use help desk tracking software to recommend improvements for user systems and initiate onboarding procedures for new users. Ensuring quick and effective response times to resolve requests is crucial. The role also involves coordinating referrals to appropriate personnel for repairs, training, services, or software issues, and collaborating with a third-party company for cybersecurity issues. Responsibilities Coordinate investigations to resolve information system issues. Conduct research to understand and resolve technology problems. Communicate updates to users affected by problems. Follow up with users after problems have been resolved. Utilize help desk tracking software for recommendations and improvements. Initiate onboarding procedures for new users into the system. Ensure quick and effective response times to resolve requests. Coordinate referrals to technical, professional, or service personnel. Work with third-party companies for cybersecurity issues. Troubleshoot office services. Essential Skills Customer service and support. Help desk and technical support. Administrative skills. Proficiency in Microsoft Office and Microsoft Excel. Software troubleshooting. Additional Skills & Qualifications 2-3 years of technical or help desk support experience. ERP systems knowledge is a plus. Familiarity with ticketing systems. ITAR compliance knowledge. Work Environment This position is 100% onsite at our Costa Mesa HQ. Flexible working hours are available, with start times between 7 am to 9 am, though you must adhere to the same schedule daily. You will report to the VP of Administration who is based in Alaska, as is one other team member. Therefore, you will be the only person in the California office and must be able to work independently as support will be remote. Training will also be conducted remotely. The HQ accommodates about 40 people, though the number fluctuates with temporary staff. The company is private equity-backed and frequently acquires additional businesses, meaning you will assist in integrating new companies into the corporate structure. Job Type & Location This is a Contract to Hire position based out of Costa Mesa, CA. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Costa Mesa,CA. Application Deadline This position is anticipated to close on Feb 6, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

The Support Specialist will coordinate investigations to resolve information system issues and communicate updates to affected users. They will also follow up after issues are resolved and utilize help desk tracking software for recommendations and improvements.