Our IT Support Specialist provides primary technical support for end-user computing systems and serves as the first point of contact for technology-related issues within our organization. This role focuses on desktop support, virtual desktop infrastructure (VDI) management, and maintaining optimal user productivity in our technology environment. Additional responsibilities include coordinating with vendors and contractors for facilities maintenance and building operations. The IT Support Specialist reports within the Information Technology team at Cochrane & Company and works closely with our IT Business Operations team to ensure seamless technology operations across all business units.
Cochrane & Company is one of the largest independently owned insurance wholesalers in the U.S. and is considered a technology leader within our industry. Join our growing organization to help us maintain our commitment to reliable, efficient technology operations.
This position is a full-time position. Monday – Friday 8:00 AM – 4:30 PM. No contractors.

PRIMARY ACCOUNTABILITIES

• Provide Tier 1 and 2 technical support to end users via service desk operations
• Troubleshoot and resolve desktop operating system issues across Windows environments
• Support and maintain virtual desktop infrastructure (VDI) and thin client systems
• Configure and manage desktop and kiosk PC systems as well as thin client systems
• Install, configure, and troubleshoot software applications and updates
• Resolve network connectivity and peripheral device issues
• Document support activities and maintain knowledge base articles
• Escalate complex technical issues to appropriate team members or vendors
• Assist with user onboarding and technology orientation for new employees
• Monitor system performance and proactively identify potential issues
• Collaborate with Business Operations Specialist on application-related support issue

REQUIREMENTS

• Two or more years of experience in desktop support, IT help desk, or similar technical support role
• Strong knowledge of Windows operating systems and common business applications
• Experience supporting virtual desktop environments and thin client technologies
• Understanding of basic networking concepts including TCP/IP, DNS, and connectivity troubleshooting
• Familiarity with IT service management and ticketing systems
• Experience with remote support tools and techniques
• High school diploma or equivalent required; associate degree in information technology or related field preferred
• Strong customer service skills and patience when working with non-technical users
• Ability to communicate technical concepts clearly to business users
• Strong problem-solving skills and attention to detail
• Ability to work independently and prioritize multiple support requests
• Knowledge of wholesale insurance operations preferred but not required

Please refer the Job description for details