Support Specialist – Digital Workplace at Scalepoint

Copenhagen, Capital, Denmark -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-user support, Windows, Mac, Microsoft Office, Hardware troubleshooting, Asset management, Intune, Active Directory, Entra ID, Jira, Jamf, Atlassian tools, ISO27001, NIS2, DORA

Industry

IT Services and IT Consulting

Description

Aiming for new heights Want to help shape a modern digital workplace where great technology enables people to do their best work? At Scalepoint, we’re looking for someone who thrives on solving technical challenges, improving user experiences, and making everyday IT run smoothly, securely, and efficiently. In this role, you work together with a skilled colleague, ensuring high-quality IT experience across the company. But this is more than traditional IT support. You’ll join a tech-driven organization with strong competencies across infrastructure, security, AI, SaaS, and modern workplace technologies. That means you’ll have real influence on how we work, the opportunity to improve and shape solutions, and the freedom to grow into the areas that motivate you most. Mod nye højder Aim Higher with Scalepoint What We Value and Need What kind of geek are you? You bring a practical, curious mindset and take ownership of your work. You enjoy being part of everyday office life, dare to speak up when something doesn't make sense, and find better ways of working without overcomplicating things. You bring strong experience in end-user support and a solid technical foundation: 5+ years of experience in hardware/software support (mainly Windows, some Mac) Microsoft Office and productivity tools Hardware troubleshooting and support Asset management (focusing onIntune) Active Directory / Entra ID Ticketing systems (we use Jira) It’s a plus if you have experience with Jamf, Atlassian tools, security awareness, or compliance frameworks like ISO27001, NIS2, or DORA — but it’s not a requirement from day one. Fluency in Danish and English is required. What kind of talent are you? Your skills What to dive into Automate patch management:BuildWindows Autopatch with ring-based rollouts, monitoring, and reporting to reduce manual follow-up on Windows updates. Strengthen AD and Entra: Tighten group structure, Conditional Access, and identity lifecycle handling across the hybrid setup. Implement a new ITSM platform:Help shape the service catalogue, self-service portal, and knowledge base, along with priority matrix and clear roles and responsibilities with infrastructure. Automate access reviews: Set up recurring reviews in Entra that meet ISO27001 and NIS2 requirements without manual overhead. What makes you a good fit? What You’ll Do Hvilken nørd er du? Hvilket talent er du? Det vi værdsætter og har brug for Opgaver, du skal fordybe dig i How you will become a success together with us You will not do this alone. Your manager will support you with sparring, priorities, and the backing needed to succeed in the role. Success in the role means that you: Delivertimely, high-quality Digital Workplace support across tickets, calls, and email Improve workplace tools, processes, and lifecycle management Manage the full asset lifecycle through solid housekeeping and clear ownership Drive Digital Workplace initiatives and collaborate closely with security and infrastructure stakeholders Timeframe expectations 0-3 months: land in the team, join the culture, get to know the office while crunching tickets and identifying key improvement opportunities. 3-6 months: You drive your own improvement initiatives in collaboration with colleagues, clarify roles and responsibilities within the team, and help define how success and progress are measured. 6-12 months: Own your area. You're the go-to person for Digital Workplace, driving initiatives and shaping how we work going forward. You act as the team's SPoC, handling ticket dispatch, prioritization, and stakeholder management. Together, we ensure the necessary support, including relevant training/certifications. Would you like to join the journey? You’ll become part of a collaborative and ambitious environment where your work has real impact and where your ideas matter. We offer flexibility, strong technical colleagues, and plenty of opportunities to grow both technically and professionally. Are you ready to jump on our ride? Submit your CV as soon as possible. We will review the applications and conduct interviews continuously. If you have any questions about the position, please feel free to contact our CISO and Head of Security and Digital Workplace, Benjamin Vanggaard at bsvj@scalepoint.com Vil du med på rejsen? Ready to Join? About us Scalepoint spirit in everyday life Come as you are. That’s how we prefer it. You can easily leave dress codes, permanent lunch buddies, and corporate business attitudes at home. Our office is filled with kudos and high fives – and we believe that everyone is doing their best. We have employees from 14 nationalities across our offices in Copenhagen, Poland and Switzerland. 63% of us ride a cycle to work. 42% eat vegetarian meals during lunch. 38% are parents. And 52% don't regularly work out. But our sport and events team tries to keep us moving by offering activities such as climbing, mountain biking, running and padel tennis. However, we cannot change the fact that we have a very generous attitude to sweets and cake. But that’s ok; there's a lot to celebrate at Scalepoint. We look forward to hearing from you!

Responsibilities

Provide high-quality digital workplace support and manage the full asset lifecycle. Drive initiatives to automate patch management, strengthen identity handling in Entra ID, and implement a new ITSM platform.