Support Specialist (European Portuguese-Speaking) - AC Services for Tech Pr

at  Concentrix

Job Title:
Support Specialist (European Portuguese-Speaking) - AC Services for Tech Project
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Technical Service Representative in Oeiras - Taguspark, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Have a high level of European Portuguese (written and oral)
• Have a relevant experience as an Air Conditioning technician or assistant AC technician (is a plus)
• Have proficient PC skills
• Have excellent communication skills (ability to communicate technical issues in non-technical terms)
• Have the ability to operate in high-pressure situations

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Technical Service Representative, you will:

• ASC Repair monitorization
• Handle Air Conditioner contacts by phone
• VOC Management (manage complaints)
• Drive NPS
• Propose maintenance and warranty extension for particular AC products
• Control requests for specific AC products and be able to do a simple proposal to analyze the product.
• Manage the installations coming through the Online Store channel.

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Location in Oeiras - Taguspark, Portugal
• Modern facilities in our client’s permisses
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe