Support Specialist at Global Payments Inc.

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

70000.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Team Management, Training, Knowledge Transfer, Reporting, KPI Management, Problem Solving, Technical Support, Communication, IT Knowledge, Microsoft Office, Attention To Detail, Ticketing Systems, Accounting Principles, Server Architecture, Development Methodologies, Self-Storage Industry Knowledge

Industry

Financial Services

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ABOUT US Storman Software Limited is a proven web-based software solution that provides a range of software tools and services to managers of self-storage facilities across Australia, the UK, NZ and elsewhere. Storman is a market leading and truly international business that helps customers administer their businesses and save valuable time they can better spend on growth. SALARY The range for this position is $65,000 - $70,000 plus kiwi saver. LOCATION This role will be based in our Albert Street Offices, Auckland, New Zealand. ROLE TYPE This is a permanent opportunity with a guarantee of full time, 40 hours per week. SUMMARY The Support Specialist is responsible for the operational excellence of the support function with Storman. They are responsible for the operational performance of the support function within Storman and the maintenance and adoption of internal knowledge libraries across customer teams. The knowledge and technical skill development of the support team members and will promote the needs of the customer operations team members across other teams. ABOUT THE ROLE Day to day management of the Storman Support teams Support team development, training and knowledge transfer Management reporting of the support team activities Ownership of the team KPIs as outlined in the annual operations plan Handling of customer complaints Liaising with other employees in the business to ensure effective inter-team outcomes and communication relating to support Championing continuous improvement within the support team Problem research and replication for developers ABOUT YOU 3 years experience in a similar role within a software business (essential) Diploma (Level 5) in information technology technical support or related fields, or equivalent industry experience (essential) Good overall IT knowledge as well as a high level of PC and Mac technical knowledge; Intermediate skills in Microsoft Office; High level attention to detail, Familiarity with using ticketing systems to communicate with both internal teams and customers, Excellent written and oral communication skills. PREFERRED SKILLS AND EXPERIENCE Basic understanding of Accounting principles, Understanding of server and system architecture, as well as common development methodologies, and Experience working in the self-storage industry or SAAS businesses. OUR BENEFITS Join a leading global technology brand that offers benefits you’ll actually value, including: Flexible work arrangements that support your unique need and a culture of hybrid working. 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave; Women in Digital membership, granting you access to a host of member industry events and resources; Additional birthday, community giving, wellness and study leave; Our free and confidential Employee Assistance Program counselling service and wellbeing resources; A jam-packed calendar of cultural celebrations and social activities; Global career and professional development opportunities; Salary sacrifice and an Employee Stock Purchase Plan. READY TO APPLY? Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsibilities

The Support Specialist is responsible for the operational excellence of the support function within Storman, including team management and performance reporting. They will also handle customer complaints and promote continuous improvement within the support team.