Start Date
Immediate
Expiry Date
01 Dec, 26
Salary
75000.0
Posted On
30 Sep, 26
Experience
1 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Hospitals & Health Systems
Como is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size businesses. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omni-channel communication, auto-generated AI campaigns, customized and branded mobile app and much more.
Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you!
We are looking for an organized, analytical and empathetic Support Specialist with great technical, relational, and communicational skills to assist our clients with technical problems when using our products and services. This candidate will be passionate about Tech and F&B and always act ethically. He/She will be responsible for providing an excellent customer support experience and respond to customer queries promptly and effectively.
Responsibilities:
- Provide prompt and effective support to customers.
- Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
- Maintain a deep understanding of the SaaS platform, including features, functionalities, and updates.
- Guide and train customers on how to use the product effectively.
- Gather and report customer feedback to help improve the product and support processes.
- Escalate complex or unresolved issues to higher-level support or development teams as necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the support received.
- Contribute to the development and improvement of support processes and documentation.
Como is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size businesses. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omni-channel communication, auto-generated AI campaigns, customized and branded mobile app and much more.
Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you!
We are looking for an organized, analytical and empathetic Support Specialist with great technical, relational, and communicational skills to assist our clients with technical problems when using our products and services. This candidate will be passionate about Tech and F&B and always act ethically. He/She will be responsible for providing an excellent customer support experience and respond to customer queries promptly and effectively.
Responsibilities:
- Provide prompt and effective support to customers.
- Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
- Maintain a deep understanding of the SaaS platform, including features, functionalities, and updates.
- Guide and train customers on how to use the product effectively.
- Gather and report customer feedback to help improve the product and support processes.
- Escalate complex or unresolved issues to higher-level support or development teams as necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the support received.
- Contribute to the development and improvement of support processes and documentation.
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