Support Specialist I at CLEAResult

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

22.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Microsoft Office, Application Review, Energy Efficiency, Sustainability, Call Centre Experience, Bilingual Skills

Industry

Utilities

Description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance with company premium assistance • Life, AD&D, and long-term disability coverage paid for by the company • RRSP company match • Paid vacation, sick and personal time • Paid company holidays • Paid Volunteer Time; giving back to our communities is important to us • Employee Referral Bonus Program • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to training opportunities to advance further in your career Job Description We are looking for a talented individual… To join our team as a Support Specialist I and help deliver a residential energy affordability and greenhouse gas reduction program in British Columbia. We’re a close-knit group that’s passionate about reducing emissions and enjoys collaborating with each other—and the public—to make a difference. In this role, you’ll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes. Although this is a remote position an ideal candidate is located in British Columbia. You must be available to work from 8:30 a.m. to 5:00 p.m. Pacific Time. You’re a great fit if you can… Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements. Meet key performance indicators (KPIs), including hold times and after-call wrap up time. Provide support with application reviews and other administrative tasks. Work regular full-time hours based on Pacific Standard Time. Exciting candidates will have… 1–2 years of experience in a customer-facing role; call centre experience is an asset. Post-secondary education is preferred. Strong verbal and written communication skills. Proficient with Microsoft Office applications. Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset. Interest in sustainability, energy efficiency or building science Targeted Compensation Range $20-$22/h Compensation Range $17.85 - $26.00 Currency CAD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.

Responsibilities

In this role, you’ll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes. You will respond to inbound calls and emails from program participants, providing accurate and helpful information about the program requirements.