Support Specialist I- Commercial Lines at Western National Group & Umialik Insurance

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

25.69

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proofreading, Word, Excel, Communication, Customer Service, Independent Decision Making, Workflow Management, Rating Transactions, Data Entry, Record Keeping, Report Updating

Industry

Insurance

Description

Description **This position is based in Anchorage, Alaska, and candidates must be within driving distance of the office** Who are we? Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Regional Agency Manager to join our team. Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we have always defined success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve. Does this opportunity interest you? Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Support Specialist to join our Commercial Lines Team! The individual in this role will provide quality administrative support to underwriters and agencies by rating and entering transactions into established systems for commercial lines. This position offers a solid training program, ongoing support from team members, and an ongoing career path in the company. What are the responsibilities and opportunities of this role? Works within standard operating procedures and established practices to provide timely customer service to underwriters and agencies. Rates and enters transactions for commercial lines business with a primary focus on operations. Acts as the starting point for the department’s transactions and quickly determines to which area the transaction should be directed. Keeps accurate and current records in designated systems that are accessible to others. Updates routine reports and assesses the information for clarity. Requirements What are the must-have qualifications for a candidate? Ability to proofread written and electronic documents to identify and correct errors. Intermediate Word and Excel skills. Excellent communication and customer service skills. Ability to make independent business decisions when required. Ability to manage a heavy workflow of incoming transactions. High school diploma or equivalent. What will our ideal candidate have? Previous insurance experience is preferred, but not required. Basic PointIn system and / or similar policy administrative system knowledge is preferred. Interest in continuing to grow and learn in the insurance industry is preferred. Coursework towards AINS certification is preferred. Compensation overview The full hiring range for this role is $19.46 - $25.69 hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions. Culture and Total Rewards Western National has long been known as “The Relationship Company®”, and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest assets. Nearly half of our employees choose to stay at Western National for ten years or more! Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National was also named a Star Tribune Top Workplace in 2021, 2022, and 2023. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results. Western National offers full-time employees a significant Total Rewards Package, including: Medical insurance Plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more! Health Savings Accounts (HSA) and Flex Spending Accounts (FSA) 401(k) Plan (plus company match) Wellbeing Program, including onsite fitness studio Time Off – including vacation, volunteer, and holiday pay 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk & Insurance Education) Paid parental leave Bonus opportunities Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #IND123

Responsibilities

The individual will provide quality administrative support to underwriters and agencies by rating and entering transactions for commercial lines business, primarily focusing on operations. This role acts as the initial point for department transactions, directing them appropriately while maintaining accurate and current system records.