Company Description
Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.
Job Description
Join our technical support team as a Brainlab Support Specialist. You’ll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.
Products: Loop X, Airo. Learn more about Loop X by clicking here.

Main responsibilities will include:

• Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

QUALIFICATIONS

• Degree in electrical engineering, electronics, mechatronics, or similar
• Ideally first experience in technical support, preferably in the healthcare sector
• Familiar with X-ray systems and/or scanner technology (a plus)
• Strong IT, networking, and troubleshooting skills
• Independent, structured, and solution-oriented working style
• Excellent communication skills in German and English
• High willingness to travel national (up to 80%), with the possibility of occasional international assignments
• Confident use of MS Office; Salesforce knowledge is an advantage
• Valid driver’s license

• Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experienc