We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.
Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

QUALIFICATIONS

• College diploma or university degree in the field of computer science and/or completion of a certificate program at a recognized learning institute.
• 3+ years of experience in similar support analyst role.
• Valid driver license for regular travel within Ontario.
• Sound technical knowledge of PC and desktop hardware.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Solid understanding of networking fundamentals.
• Ability to operate hand tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to PCs.
• Collaborate with system and network administrators to ensure efficient and secure operation of the company’s desktop computing environment.
• Receive and respond to incoming calls, e-mails, and tickets regarding desktop problems.
• Answer to and perform moves, adds and changes (MAC) requests as they are submitted by line managers and coordinated by system administrators.
• Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, connectors between PCs and servers, etc.) are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Follow established procedures to maintain an inventory of all PC components and equipment.
• Accurately document instances of desktop equipment for component failure, repair, installation, and removal.
• If necessary, liaise with third-party support and PC equipment vendors.