Support Specialist L1, POS at Shiji UAE

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pos Systems, Infrasys, Troubleshooting, Customer Support, Analytical Skills, Organizational Skills, Problem-Solving, Communication, Interpersonal Abilities, Hospitality Industry

Industry

Software Development

Description

Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji - day and night. Job Description Key Responsibilities: Coordinate and manage scheduled upgrades for Shiji Global Infrasys customers. Work closely with Fiscal teams to ensure upgrades are compliant in fiscally regulated countries. Maintain and update upgrade documentation and knowledge bases. Complete post-upgrade documentation and assist in gathering data for reporting purposes. Troubleshoot post-upgrade issues and escalate to L2 and L3 support teams as necessary. Ability to work 24/7 shifts to provide high-quality support to global customers across multiple time zones. Qualifications Minimum 2 years of experience in hospitality or a customer support role. Hands-on experience with POS systems; Infrasys experience preferred. Passionate about the hospitality industry and delivering exceptional customer service. Strong analytical, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Ability to thrive in a fast-paced, multi-tasking environment. Professional attitude with a strong “get-it-done” work ethic. Additional Information Interested? We look forward to your application, including your possible starting date and salary expectations. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. Job Code: POS Support Specialist

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Responsibilities

The role involves coordinating and managing scheduled upgrades for global customers, ensuring fiscal compliance, and maintaining relevant documentation. Responsibilities also include troubleshooting post-upgrade issues and escalating them to higher support tiers as needed.