About the job

Unser Kunde ist ein spezialisierter IT-Dienstleister mit Fokus auf moderne Netzwerk- und Cybersecurity-Lösungen. Zur Verstärkung des Support-Teams wird ein Network & Security Support Engineer (m/w/d) gesucht, der den stabilen und sicheren Betrieb komplexer Kundenumgebungen unterstützt.

Deine Mission

• Bearbeitung und Lösung von Netzwerk- und Security-Incidents im 2nd-Level-Support
• Administration und Betrieb von Firewall-Systemen im Managed-Service-Umfeld
• Analyse und Behebung von Störungen in LAN-, WAN- und VPN-Netzwerken
• Umsetzung von Firewall-Changes und Sicherheitsoptimierungen
• Monitoring, Dokumentation und Unterstützung bei Security-Events
• Mitarbeit bei Kundenprojekten und der Einführung neuer Netzwerk- und Security-Lösungen

Deine Superkräfte

• Ausbildung im IT-Umfeld oder vergleichbare Qualifikation
• Erfahrung im Netzwerk- oder Security-Support
• Kenntnisse in TCP/IP, Routing & Switching, VLANs, VPN, DNS und DHCP
• Deutsch und Englisch in Wort und Schrift

Nice-to-have

• Zertifizierungen wie CCNA, Fortinet oder Sophos
• Erfahrung mit Firewalls (z. B. Fortinet, Sophos, Cisco, Palo Alto oder WatchGuard)
• Erfahrung mit Microsoft 365, Azure oder SIEM-Lösungen
• Grundkenntnisse in Linux- und Windows-Server-Umgebungen

Das bietet dir das Hero Hub

• Gehaltsrahmen bis 50.000 €
• Nach erfolgreicher Einarbeitung ein hybrides Arbeitsmodell
• Flexible Arbeitszeiten
• Herstellerzertifizierungen und Weiterbildungsmöglichkeiten
• Moderne Arbeitsmittel
• Betriebliche Altersvorsorge
• Entwicklungsperspektiven im Bereich Network & Cyber Security

Bereit für deine nächste Mission?

Dann freue ich mich auf deine Bewerbung oder einen vertraulichen Austausch.

Emely Riedel

Principal Recruitment Consultant

About the job

Technical Support Specialist

Location – Frankfurt, Germany

Salary – €40000- €46000

Working model – Hybrid

At the Peak International Group, we are passionate about delivering world-class gas generation solutions and exceptional customer support. We are looking for a Technical Support Specialist to join our EMENA Service team and play a key role in supporting our customers, distributors, and OEM partners across the region. The role is based in Germany and reports to the Technical Manager EMENA

The Role

As a Technical Support Specialist, you will provide first-class technical support to customers across the EMENA region, helping to diagnose and resolve issues while delivering an excellent customer experience. You will manage technical enquiries through phone, email, and service systems, ensuring requests are prioritised and resolved in line with agreed service levels.

Working closely with Regional Service Managers, Schedulers, and Service Sales teams, you will support customers throughout their journey, from troubleshooting and repairs to installations and warranty support

What You'll Be Doing

• Providing technical support through Peak's service management systems and processes.
• Responding promptly and professionally to customer enquiries via phone and email.
• Diagnosing technical issues remotely using tools such as Sightcall Visual Support.
• Managing and prioritising support tickets through Zendesk.
• Coordinating field service activity to ensure service level agreements are achieved.
• Supporting customers with service and repair quotations alongside Service Sales colleagues.
• Processing warranty claims and parts requests.
• Coordinating installations and IQ/OQ activities for new generators.
• Escalating technical issues when required and supporting continuous improvement across the service function.

What We're Looking For

We're looking for a customer-focused technical professional who enjoys solving problems and delivering exceptional support. Ideally, you'll have:

• Experience carrying out remote mechanical and electrical fault finding and diagnosis.
• A strong customer service mindset, with a passion for delivering excellent customer experiences.
• Knowledge of pneumatic and/or hydraulic systems.
• Experience troubleshooting technical issues using electrical and mechanical schematics.
• Fluency in both German and English. Additional language skills in French, Spanish, or Italian (C1 level or above) would be highly advantageous.
• Strong organisational skills with the ability to prioritise a varied workload effectively.
• Excellent communication skills and confidence engaging with customers and stakeholders at all levels.
• A proactive, self-motivated approach with the ability to work independently.
• A keen eye for detail and a commitment to delivering high-quality, accurate work.
• The ability to remain calm and effective in a fast-paced environment while managing multiple priorities.

This is an excellent opportunity for someone who enjoys combining technical expertise with customer interaction and is looking to make a real impact within a growing international service team.

Why Join the Peak International Group?

At the Peak International Group, you'll be part of a collaborative and innovative global business where customer satisfaction and technical excellence are at the heart of everything we do. You'll have the opportunity to work with industry-leading technology, develop your expertise, and make a meaningful impact supporting customers across the EMENA region.

At Peak, our values guide everything we do. We're passionate about putting customers first, embracing innovation, staying agile in a fast-paced environment, treating everyone with respect, and taking pride in delivering great results together. If you're curious, collaborative, and driven to make a positive impact, you'll fit right in.

If you're passionate about problem-solving, enjoy working in a customer-focused technical environment, and are looking for your next challenge, we'd love to hear from you.