ABOUT ACHIEVERS

The Achievers Employee Experience Platform™ is more than a thank you program. Our recognition platform inspires employees to recognize everyone, everyday, and everywhere – driving results that matter. With almost 4 million global users, the Employee Experience Platform empowers employees in over 170 countries. Visit us at www.achievers.com to learn more and check out our platform in action here. Join our team of A-players who bring passion to our purpose and believe that meaningful change can create extraordinary outcomes.

• Get connected and handle inbound and outbound queries
• Turn our program administrators and internal stakeholders into Raving Fans by providing world class program support
• Handle all inquiries from our program administrators, responding via phone and through Mavenlink, including updating clients on the progress of their requests
• Assignments may also be provided by leadership to ensure customer coverage and assistance with escalated issues
• Use your epic problem-solving skills to resolve inquiries, program assistance requests, and complaints
• Handle multiple case types from our program administrators including functionality issues, structural changes to their programs, campaigns and reporting requests
• Partner with other teams to resolve client issues when required
• Navigate our platform like a pro and stay up to date with new features and releases, including leading the way in knowledge for our product
• Assist management in keeping the team up to date with product and support knowledge
• Recognize your peers and be recognized for being awesome!
• Troubleshoot issues with computer systems, web-based applications, and mobile technology