QUALIFICATIONS:

• A four-year degree in Computer Science from a university of recognized standing and a minimum of two years of Desktop
  Support experience

OR

• A two-year diploma in Business Information Technology from an institute of recognized standing and a minimum of four years

of Desktop Support experience.

• Ability to perform a wide variety of activities such as client requirements analysis, meeting with business/personnel

management, defining workstation alternatives and recommending the appropriate client products and business solutions.

• Excellent technical support skills, including a high level of proficiency in various software applications
• Obtain and maintain a current Personnel Risk Assessment and a “Clear” security rating in accordance with Manitoba Hydro

policy P513.

• Critical Infrastructure Protection (CIP) Training is required and must be renewed annually.
• You must possess and maintain a valid Manitoba Driver’s Licence with the appropriate class.

• Provide desk-side assistance and support in the use of standard business applications.
• Provide Tier 2 technical consulting and support services to the client community. This includes troubleshooting functional and
  technical problems in the following areas: operating systems, application software, hardware devices, electronic office,

networking, and Internet/Intranet.

• Manage and resolve client Incident requests in the Service Now system
• Coordinate and administer desktop computer support for the corporate endpoints.
• Coordinate ad-hoc client service requests such as client workstation moves, training sessions, information sessions, project

rollouts and short-term equipment needs.

• Provide back-up support to other Client Support Specialists.
• Promote product awareness and competent use of IT Technology.