SUPPORT SPECIALIST

at  Manitoba Hydro

GREAT BENEFITS

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
  and community.
  Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
  exceptional customer satisfaction. Join our team of Manitoba’s best as we continue to build a company that supports innovation,
  commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.
  We are looking for a Support Specialist to join our team. Under the direction of the Supervisor, Client Support Services, you will
  provide prompt, professional service and support to address client computing problems, formulate effective plans, and maintain a
  sound relationship with the client community. You will represent client interests to Information Technology Services Management
  and other Information Technology Services Departments.

QUALIFICATIONS:

• A four-year degree in Computer Science (Honors) from a university of recognized standing and a minimum of three years of
  related business systems analysis and programming experience, which includes a minimum of two years of computer
  systems analysis experience and a minimum of one year of Client Support experience.

OR

• A two-year diploma in Computer Programmer /Analyst Technology or Business Information Technology (BIT) from an institute

of recognized standing and a minimum of five years of business systems analysis and programming experience, which
includes a minimum of two years of computer systems analysis experience and a minimum of three years of Client Support

experience.

• Ability to perform a wide variety of activities such as client requirements analysis, meeting with business/personnel

management, defining workstation alternatives, and recommending the appropriate client products and business solutions.

• Must possess and maintain a valid Manitoba Driver’s Licence.
• Obtain and maintain a current Personnel Risk Assessment and a “Clear” security rating in accordance with Manitoba Hydro

policy P513.

• Critical Infrastructure Protection (CIP) Training is required and must be completed prior to transfer date and renewed annually.

• Provide desk-side assistance and support in the use of standard business applications.
• Provide technical consulting and support services to the client community. This includes troubleshooting functional and
  technical problems in the following areas: operating systems, application software, hardware devices, electronic office,

networking, and Internet/Intranet.

• Coordinate and administer desktop computer support for the enterprise endpoints. This may include providing direction to

junior staff, setting client service priorities, and coordinating internal and external resource allocation.

• Coordinate ad-hoc client service requests, such as client workstation moves, training sessions, information sessions, project

rollouts, and short-term equipment needs.

• Provide Tier 3 support, direction, consulting, and problem resolution for complex incidents received at the IT Service Desk.
• Participate in planning, design, and administration for the continued growth of Client Support environment, including process

improvement for internal processes and services.

• May act as a project leader for assigned projects.
• Mentor junior staff.