GREAT BENEFITS

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba’s best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.
We are looking for a Support Specialist to join our team. Under the general direction of the Infrastructure Lead, you will be
responsible for Network Administration duties related to the support of the Manitoba Hydro corporate network. This includes
evaluating new networking technologies and assessing the impact on the corporate network of implementing these technologies.
You will also be responsible for normal day-to-day administration tasks, including installation and maintenance of switching
infrastructure, firewalls, network load balancers, and wireless technologies. Duties also include participation in project work, as well
as providing technical support to internal Manitoba Hydro customers and end-user support.

QUALIFICATIONS:

• A four-year degree in Computer Science or Computer Engineering from a university of recognized standing, plus a minimum
  of five years of related IT support experience, of which at least two years must be supporting Cisco networking products.

OR

• A two-year diploma in Computer Programming Technology from an institute of recognized standing, plus a minimum of seven

years of related IT support experience, of which at least two years must be supporting Cisco networking products.

• Provide technical designs for network connectivity to Manitoba Hydro endpoints, data centers, on-premises, and in the cloud.
• Act as the SME for networking on large enterprise projects.
• Evaluate, design, implement, and maintain emerging networking technologies, such as SD WAN, ExpressRoute, and Azure

cloud networking.

• Design, implement, and maintain system health monitoring technologies.
• Design, implement, and maintain Cisco wireless infrastructure.
• Install and troubleshoot Cisco switching, routing, and wireless technologies.
• Plan and execute hardware and software upgrades to ensure technical currency.
• Work with end-users to diagnose remote connectivity issues.
• Maintain accurate inventory of networking equipment and software.
• Participate in the procurement of hardware/software.
• Identify, monitor, and maintain the security of the network.
• Perform and analyze network packet captures.
• Work with end-users and other technical groups to resolve system problems when necessary.
• Mentor and assist junior staff members.
• Keep abreast and assess new trends in the IT industry.
• Work overtime as directed and participate in an on-call rotation on a 24/7 basis.
• Maintain a high level of communication with other technical groups in the enterprise.