QUALIFICATIONS:

• A four-year degree in Computer Science from a university of recognized standing plus a minimum of five years related IT
  Support experience.

OR

• A two-year diploma in Information Systems Technology from an institute of recognized standing, plus seven years IT Support

related experience.

• Demonstrated ability to build and test Microsoft Deployment Toolkit driver support for various hardware types, modify MDT

task sequences, and make applications available via the MDT imaging process.

requirements, as they relate to the hardware or software deployment environment.

• Provide problem resolution, installation support, consultative expertise, and technical assistance for software deployment an

• Develop/test complex application installation scripts to integrate with Microsoft Endpoint Configuration Manager (MECM)

application distribution and hardware support.

• Oversee and implement complex solutions using the Microsoft Deployment Toolkit (MDT) for our corporate imaging system.
• Perform deployment of applications using MECM. Use scripting tools (VBScript, Orca, Wisescript and AdminStudio) to script

and automate installation of applications to be deployed unattended with MECM.

• Liase with representatives of other Business Units to provide guidance and expertise to assist with determining their specific

requirements, as they relate to the hardware or software deployment environment.

• Provide problem resolution, installation support, consultative expertise, and technical assistance for software deployment and

hardware imaging to other Information Technology Services (ITS) staff. Provide support and troubleshooting/resolution

expertise as it relates to the MECM environment.

• Participate in the technical evaluation of the impact of incorporating new technologies to replace or enhance current methods.
• Utilize complex analytical tools and techniques to identify root causes of issues and to assist in developing solutions.
• Maintain state-of-the-art knowledge of computer hardware, software, and services.
• Mentor and provide guidance to junior staff within the group.
• Contribute to the creation and maintenance of Virtual Desktop in the Horizon environment including host servers.
• Develop, test and ensure the compatibility of applications according to our standard desktop computing environment including

various hardware, operating systems, and other core applications.

• Produce MECM/SQL reports relating to Wintel hardware/software inventory.