Support Specialist at Mize

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Db Analysis, System Log Analysis, Debugging, Sql, Technical Writing, Case Management, Sla Management, English Proficiency, Self-Prioritization, Multi-tasking, Self-Learning, Team Player, Zendesk, Fintech, Travel Industry

Industry

Software Development

Description

Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients. We are looking for a Tech Support Specialist that will be par of our global tech-support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all-around-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end-to-end, through the UX, design, coding, testing, and deployment phases. Responsibilities: Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels. Maintain a low rate of non-bug escalations to the development team. Write technical notes and troubleshooting procedures to be used by the entire Support. Manage assigned cases to meet service level agreements, while continuously providing updates to the business. Ongoing support and working closely with the business teams throughout the company. Requirements B.Sc. in Industrial Engineering and Management or a related field Experience with System log analysis Experience with SQL Creative troubleshooting abilities Ability to understand flows and provide creative technical solutions Proficiency in English (written and verbal) - Must Ability to comply with tight deadlines and self-prioritize Multi-tasking, self-learning, highly motivated and a team player 1+ years’ experience in technical support \ deployment \ system roles - Advantage Experience with Zendesk - Advantage Experience working in the Travel Industry - Advantage

Responsibilities

The specialist will perform in-depth troubleshooting, including database analysis and log reading, to resolve complex escalated support issues while maintaining a low rate of non-bug escalations to development. They must also write technical documentation and manage assigned cases to meet service level agreements, collaborating closely with business teams.