SUPPORT SPECIALIST at NielsenIQ

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

597798.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, SQL, UNIX Scripting, Python, Automation Tools, Cloud, API Management, Database, Monitoring Tools, Big Data, Infrastructure Services, SDLC, Agile, Market Research, FMCG

Industry

Software Development

Description

Company Description Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to purchase. Nielsen is a multinational company working with the world’s largest brands across the world to inform them on where and how their best customers are shopping. The challenge is that this is a moving target and a complex problem. With the commerce landscape shifting constantly, only Nielsen has the span and caliber of data to make sense of what drives a consumer to make a purchase. Job Description SUPPORT SPECIALIST: So where do you fit here? Our client comes first. This means that Nielsen support specialists are here to help. As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems. You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. You will also have the opportunity to participate in our newest product deployments to clients. This is a fast-paced and exciting role especially as Nielsen introduces many new and innovative solutions. The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way. Being a strong team player is also key as you will need to know when to ask for help and also be willing to jump in when a team member needs a hand. RESPONSABILITIES: Analyze and investigates production incidents understanding the issue inside highly complex applications. Document incidents and their resolution, facilitating further resolutions to ensure all SLA’s are met. interacting with Operations, client services teams, and technology leaders to provide the best experience and service Execute root cause analysis (RCA) to identify root causes and final resolutions to production incidents, assesses incident resolution and estimates application changes. Apply resolutions, leading to timely, error free revisions in applications. Attend incident management (IM) calls to follow production issues and report status from the IT side through final solution or work around. Define next steps, address escalations, and mature systems to ensure fewer critical production incidents. Optimizing on-call rotations, processes, update runbooks, tools and documentation to help prepare teams for future incidents. Conducting post-incident reviews (RCA). Automate regular processing, monitoring, health checks for site reliability. Qualifications QUALIFICATIONS: 3+ years of experience in technical support or related areas. Passion for solving client issues and a champion of great customer service. Strong fundamentals and interest in application support, infrastructure knowledge, with a software engineering background. Good knowledge of SQL , UNIX scripting, and python. Familiarity in technology area like UNIX, automation tools, cloud, API management, database, monitoring tools, big data, infrastructure services, etc., Sound SDLC skills, preferably with experience in an agile environment Excellent communication skills, with the ability to effectively interface across cross-functional technology teams and the business stakeholders Functional knowledge of Market research, FMCG industry, and big data is a plus. Ability to work intermittent extended work hours, including weekends and holidays with a rotating on-call schedule Must Have: Exceptional communications skills. Familiarity in technology area like SQL, C#, UNIX scripting, JAVA, Spring Boot, Python, TIBCO, Azure, cloud, API management, automation tools, database, monitoring tools, big data, infrastructure services, etc., Sound SDLC skills, preferably with experience in an agile environment. Nice to have: Functional knowledge of Market research, FMCG industry, and big data. Minimum B.S. degree in Computer Science, Computer Engineering or related field Additional Information ABOUT NIELSEN CONNECT Nielsen invented the very concept of market share. Today, our data and insights continue to provide the essential foundation that makes markets possible in the rapidly evolving world of commerce. Modern consumers have access to more choices via more channels than ever before. Only Nielsen offers a truly complete picture of this complex and changing marketplace—an accounting that clients trust as the basis of their most important decisions. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Technology Compensation: MXN597798.00 - MXN597798.00 - yearly

Responsibilities

The Support Specialist will provide high-quality technical support to internal and external users of Production systems, analyze production incidents, and document resolutions. They will also participate in product deployments and collaborate with various teams to enhance service delivery.