SUPPORT SPECIALIST at NielsenIQ

Mexico, chihuahua, Mexico -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Communication, Workstation Operations, Windows 10, Windows 11, Dell Laptops, Microsoft Office 365, Network Configuration, Ticketing Systems

Industry

Software Development

Description

Job Description What you’ll do Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction Engages with other teams and end users to identify issues and determine/implement solutions Under minimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues. Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches. Understands and can apply advanced technical principles and methodologies. Apply previous learning, maintain certifications, and demonstrate willingness to adapt new technology solutions. Provide on-site technical support to end users in a corporate environment. Diagnose and resolve issues on Dell laptops running Windows 10 or Windows 11. Install, configure, and maintain software, including Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams). Deliver direct user support, ensuring a positive experience and efficient issue resolution. Perform basic inventory management and follow up on support tickets. Qualifications We’re looking for people who have English communication skills, with the ability to effectively interface across cross-functional technology teams and the business . 3+ in relevant workstation operations or engineering field Strong knowledge of Windows 10 and Windows 11 operating systems. Experience in supporting and maintaining Dell laptops (hardware and software). Proficiency in Microsoft Office 365 applications. Ability to perform basic network configuration tasks (Wi-Fi, VPN, printers). Familiarity with ticketing systems (e.g., ServiceNow, Jira). Minimum B.S. degree in Computer Science, Computer Engineering or related field. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Support Specialist provides front line support to end users, diagnosing and resolving technical issues while ensuring a positive user experience. They also monitor SLA performance and engage with teams to implement solutions.